Technical Service OEM Postgraduate FTC

Cooper & Hall Limited; United Kingdom; On-site; GBP 26,000 - 34,000; Full time

Job summary

Cooper & Hall Limited in the United Kingdom is seeking a Technical Service OEM Postgraduate in Stowmarket for a 12-month fixed-term contract. The role combines structured training with hands-on customer support to develop technical and service skills for our automotive OEM products.

You will learn to diagnose and resolve issues, work with cross-functional teams, and progress into engineering or account management roles as you gain experience and certifications.

Qualifications

• Bachelor’s degree or diploma in Engineering with good academic record.
• 1–3 years of professional work experience in the field will be an asset.
• Basic understanding of technical concepts related to the company’s products or services.
• Strong problem-solving skills and analytical thinking.
• Good communication skills, both verbal and written.
• Willingness to learn and adapt in a fast-paced environment.
• Ability to work collaboratively in a team setting.
• Customer-oriented mindset with a focus on service excellence.
• Proficiency in using computers and common software applications.
• English proficiency; other languages will be an asset.

Responsibilities

• Participate in a structured training program to gain knowledge of company products, services, and technical support processes.
• Learn from senior technical service staff in diagnosing and resolving customer technical issues.
• Learn to use diagnostic tools, software, and equipment relevant to the technical service function.
• Learn how to communicate effectively with customers to understand their technical problems and provide timely updates.
• Collaborate with cross-functional teams such as engineering, sales, and quality assurance to escalate and resolve complex issues.
• Maintain awareness of industry trends, new technologies, and best practices in technical service.
• Adhere to company policies, safety standards, and quality procedures.
• Participate in continuous improvement initiatives to enhance service delivery.

Skills

Problem solving

Analytical thinking

Communication skills

Teamwork

Willingness to learn

English proficiency

Computer literacy

Education

Bachelor's degree in Engineering

Tools

Diagnostic tools

Specialized software

Job description

Technical Service OEM Postgraduate

Stowmarket

Full Time | 12 month Fixed Term Contract

As a Technical Service Postgraduate in Automotive OEM, you will undergo comprehensive training to develop the technical skills and customer service expertise required to support and maintain our products and services. This role is designed to prepare you for future positions within the Technical Service department, where you will troubleshoot, resolve technical issues, and ensure customer satisfaction.

PRINCIPAL ACCOUNTABILITIES

• Participate in structured training program (12 months length) to gain knowledge of company products, services, and technical support processes.
• Learn from senior technical service staff in diagnosing and resolving customer technical issues.
• Learn to use diagnostic tools, software, and equipment relevant to the technical service function.
• Learn how to communicate effectively with customers to understand their technical problems and provide timely updates.
• Collaborate with cross-functional teams such as engineering, sales, and quality assurance to escalate and resolve complex issues.
• Maintain awareness of industry trends, new technologies, and best practices in technical service.
• Adhere to company policies, safety standards, and quality procedures.
• Participate in continuous improvement initiatives to enhance service delivery.

Requirements

• Bachelor’s degree or diploma in Engineering, with good academic record
• 1-3 years of professional work experience in the specific field will be an asset
• Basic understanding of technical concepts related to the company’s products or services.
• Strong problem-solving skills and analytical thinking.
• Good communication skills, both verbal and written.
• Willingness to learn and adapt in a fast-paced environment.
• Ability to work collaboratively in a team setting.
• Customer-oriented mindset with a focus on service excellence.
• Proficiency in using computers and common software applications.
• English proficiency, other languages will be an asset.

Developmental Opportunities

• Hands-on experience with technical troubleshooting and customer support.
• Exposure to advanced technical training and certification programs.
• Career progression into roles such as Technical Service Engineer, Support Specialist, or Technical Account Manager.
• Opportunities to work on cross-functional projects and gain broader business insights.

Working Conditions

• Office-based with regular and structured visits to customer sites or field locations.
• May require shift work or on-call availability depending on service requirements.
• Use of personal protective equipment (PPE) when working on-site or with equipment.
• Travelling between locations within a country / outside a country in the form of a business trip (40% of the time)

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Benefits will be discussed during the hiring process.