OEM Technical Service Engineer - Postgraduate Trainee

PPG; Coventry; On-site; GBP 26,000 - 36,000; Full time

Job summary

PPG is seeking a Technical Service Postgraduate in Automotive OEM based in Stowmarket. You will undergo a structured training program to develop technical skills and customer service expertise to support and maintain our products.

This 12-month fixed term contract prepares you for future roles in Technical Service, including troubleshooting, cross-functional collaboration, and ongoing improvement initiatives aimed at delivering excellent service to customers.

Qualifications

• Bachelor’s degree or diploma in Engineering with good academic record.
• 1-3 years of professional work experience in the field will be an asset.
• Strong problem-solving and analytical thinking.
• Good communication skills, both verbal and written.
• Willingness to learn and adapt in a fast-paced environment.
• Ability to work collaboratively in a team setting.
• Customer-oriented mindset with a focus on service excellence.
• Proficiency in using computers and common software applications.
• English proficiency, other languages will be an asset.

Responsibilities

• Participate in structured training program (12 months length) to gain knowledge of company products, services, and technical support processes.
• Learn from senior technical service staff in diagnosing and resolving customer technical issues.
• Learn to use diagnostic tools, software, and equipment relevant to the technical service function.
• Learn how to communicate effectively with customers to understand their technical problems and provide timely updates.
• Collaborate with cross-functional teams such as engineering, sales, and quality assurance to escalate and resolve complex issues.
• Maintain awareness of industry trends, new technologies, and best practices in technical service.
• Adhere to company policies, safety standards, and quality procedures.
• Participate in continuous improvement initiatives to enhance service delivery.

Skills

Problem-solving

Analytical thinking

Communication skills

Team collaboration

Willingness to learn

English proficiency

Education

Bachelor’s degree or diploma in Engineering

Job description

PPG is seeking a Technical Service Postgraduate in Automotive OEM based in Stowmarket. You will undergo a structured training program to develop technical skills and customer service expertise to support and maintain our products.

This 12-month fixed term contract prepares you for future roles in Technical Service, including troubleshooting, cross-functional collaboration, and ongoing improvement initiatives aimed at delivering excellent service to customers.