Technical Service Manager

Terbergdts; Halifax; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in specialist vehicles is seeking a Technical Service Manager in Halifax. This role involves leading a team, ensuring quality standards, and fostering customer relationships. The ideal candidate will have strong leadership and communication skills, focusing on continuous improvement and team collaboration.

Benefits

Company Pension

Life Insurance

Cycle to Work Scheme

Further Training and Education

Qualifications

• Strong leadership and team management skills.
• Ability to coach team members and make decisions.

Responsibilities

• Lead and manage a team of technical support professionals.
• Ensure adherence to quality assurance and health and safety policies.
• Develop strong customer relationships and enhance customer satisfaction.

Skills

Leadership

Communication

Interpersonal Skills

Job description

Terberg DTS UK is looking for a Technical Service Manager to join our growing service team

Location: Elland, Halifax

What is the job role?

The Technical Services Manager will lead and manage a team of technical support professionals, both desk-based and mobile, to provide exceptional support to our field and site based engineers. This role is crucial in ensuring strict adherence to quality assurance and health and safety policies.

The Technical Services Manager will focus on building strong customer relationships. They will support customers with a proactive and empathetic approach, ensuring all maintenance and repair activities follow manufacturer’s instructions and company procedures. By fostering collaboration across departments, the Technical Services Manager will enhance the efficiency and effectiveness of the Service Department, driving continuous improvement and maintaining high service standards.

The Technical Services Manager will also prioritise customer relationship management, ensuring timely and effective support. By understanding customer needs and expectations, they will work to enhance customer satisfaction and loyalty, contributing to our growth and success.

Requirements and what we are looking for

• Team Management:Lead a team of technical support specialists, ensuring effective objective setting, delivery of 121’s and development of PDP’s.
• Technical Support: Oversee the management and response to all technical contacts, providing necessary information and support to Mobile Service Engineers, ensuring the most efficient and effective approach.
• Quality Assurance and Health & Safety:Ensure that all quality assurance and health and safety policies are implemented and adhered to at all times.
• Customer Relationship Management - Visit customer sites, to develop and maintain strong working relationships and trust in our products.
• Customer Queries:Support service department members in resolving any customer queries regarding technical issues.
• Team Collaboration:Work effectively as a member of the Service Department, contributing to team goals and projects.
• Administrative Procedures:Implement systems and processes to enable analysis of work completed, with focus on identifying continuous improvement and training initiatives.
• Maintenance and Repairs:Ensure that maintenance and repairs are carried out in accordance with manufacturer’s instructions and our Safe System of Work procedures.
• Health & Safety Compliance:Understand and adhere to the Company’s Health & Safety Policy, ensuring all staff are responsible for safety in their own working area.
• Training and Development:Attend all required training courses and seminars to stay updated with industry standards and company requirements.
• Cross-Department Collaboration:Work with all departments, particularly on projects that are being explored or implemented.
• Strong leadership and team management skills with the ability to motivate and develop people through delivery of effective 121’s and PDP’s
• Ability to coach team members to self-identify solutions but also to demonstrate strong decision making capability when needed.
• Customer relationship management supported by excellent communication and interpersonal skills.
• High attention to detail, without sacrificing on quality.
• The ability to lead a team to work to tight deadlines, under pressure and with a sense of urgency.
• Communications skills, both verbal and in writing, together with the ability to communicate at all levels.
• Interpersonal skills and the ability to develop strong working relationships.
• Self-motivational with the ability to challenge the status quo, and research and offer suggestions for problem solving.

What do Terberg DTS offer you?

At Terberg you are part of the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and rescue. The atmosphere in our family business is fantastic and you will work within a motivated team. We offer great benefits including; company pension, life insurance, cycle to work scheme and more. Personal development is important to us so further training and education may be offered so you can excel.

Is this the right career path for you?

Let us know by sending an email [e-mail] and attach your CV and a brief description of why you want to apply for the role. If you would like more information about the company or the vacancy, Please contact our HR Recruitment Team on 01422 260 158.

Royal Terberg Group operates worldwide in the development, production and service of special vehicles and systems for logistics and refuse collection. As a family business, we stand for our people. Based on our core values, we focus on sustainable growth and innovation, which has made us successful for more than 150 years. For example, we have been investing in electrically powered vehicles since 2014 and are testing hydrogen to the full. We want to deal responsibly with our environment so that future generations can continue our success.