Technical Supervisor

Integral; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

JLL in Central London seeks an experienced Technical Supervisor to lead the site-based engineering team, delivering services per contractual SOW. You will supervise, coordinate and set objectives while ensuring safety and compliance.

You will manage CAFM systems, reporting, and ensure updates are communicated across the team. The role requires 5-10 years in facilities or construction management within premium environments and the ability to work extended hours when needed.

Qualifications

• 5-10 years of field experience in facilities or construction management.
• Progression from technical/supervisory roles into project management.
• Track record in high-end commercial, corporate, or events environments.

Responsibilities

• Supervise, coordinate and lead the site-based engineering team to deliver services per contractual SOW requirements
• Conduct performance appraisals for direct reports and set clear individual objectives
• Maintain minimum staffing levels and arrange shift coverage as needed, including out-of-hours support
• Promote "Safety First" culture ensuring adherence to JLL Cardinal Rules of Safety
• Deliver monthly toolbox talks and safety awareness programs to keep workforce updated
• Operate all facility systems competently and efficiently, making improvement recommendations
• Control all MEP assets and building systems operations in compliance with statutory regulations
• Monitor CAFM systems within SLA/KPI requirements
• Ensure technical and legislative updates are communicated and implemented by the engineering team
• Conduct regular supervisory health and safety inspections and logbook audits
• Handle critical incident reporting, near-miss documentation, and after-action reviews
• Carry out site supervisory visits to ensure work quality meets required standards
• Review RAMS, competencies and permits sourced by the admin team
• Serve as primary contact for engineering matters with site teams
• Attend and deliver weekly operations meetings in a professional manner
• Take ownership of client needs and maintain good customer communications
• Build stable relationships through proactive engagement
• Prepare information for monthly engineering reports
• Ensure contract efficiently meets all SLA and KPI requirements
• Escalate critical equipment issues immediately to Technical Manager and Account Manager with recommendations

Skills

Team Leadership

Performance Management

Safety & Compliance

Stakeholder Engagement

Tools

CAFM systems

Job description

JLL is seeking an experienced Technical Supervisor to join our Central London team on a prestigious site.

Team Leadership & Management

• Supervise, coordinate and lead the site-based engineering team to deliver services per contractual SOW requirements
• Conduct performance appraisals for direct reports and set clear individual objectives
• Maintain minimum staffing levels and arrange shift coverage as needed, including out-of-hours support
• Promote "Safety First" culture ensuring adherence to JLL Cardinal Rules of Safety
• Deliver monthly toolbox talks and safety awareness programs to keep workforce updated

System Operations & Technical Management

• Operate all facility systems competently and efficiently, making improvement recommendations
• Control all MEP assets and building systems operations in compliance with statutory regulations
• Monitor CAFM systems within SLA/KPI requirements
• Ensure technical and legislative updates are communicated and implemented by the engineering team

Compliance & Risk Management

• Conduct regular supervisory health and safety inspections and logbook audits
• Handle critical incident reporting, near-miss documentation, and after-action reviews
• Carry out site supervisory visits to ensure work quality meets required standards
• Review RAMS, competencies and permits sourced by the admin team

Client & Stakeholder Relations

• Serve as primary contact for engineering matters with site teams
• Attend and deliver weekly operations meetings in a professional manner
• Take ownership of client needs and maintain good customer communications
• Build stable relationships through proactive engagement

Performance Management & Reporting

• Prepare information for monthly engineering reports
• Ensure contract efficiently meets all SLA and KPI requirements
• Escalate critical equipment issues immediately to Technical Manager and Account Manager with recommendations

Vendor & Supply Chain Management

• Ensure specialist vendor visits are properly prepared and approved by site management
• Review technical quotes before submission for approval
• Source quotes and organize works under Technical Manager threshold
• Manage critical spares inventory including stock registers and monthly audits

Emergency Response & Flexibility

• Participate in site escalation processes including on-call emergency response
• Work flexible schedules including extended/non-standard hours as needed
• Serve as first point of contact for helpdesk and allocation desk for resource/technical issues
• Provide written incident reports and prepare basis for remedial work quotes

Experience Background:

• 5-10 years' field experience in facilities or construction management
• Progression from technical/supervisory roles into project management
• Track record in high-end commercial, corporate, or events environments
• Experience executing work with minimal disruption to premium operations

Key Attributes:

• Autonomous delivery capability in pressured environments
• Client-facing professionalism representing JLL's brand
• Discretion in high-profile commercial settings
• Ability to balance technical delivery with relationship management
• Understanding of sophisticated client expectations