Technical Service Engineer

AST Networks; Norwich; On-site; GBP 35,000 - 55,000; Full time

Job summary

AST Networks in the United Kingdom seeks a Technical Service Engineer to support marine satellite systems, including GMDSS, VSAT, and on-board communications. You will join the Service Engineering Team delivering servicing, installation, and commissioning.

You will travel worldwide to support vessels and installations, perform surveys and tests, and provide detailed service reports with a focus on safety and data handling.

Qualifications

• Apprenticeship or equivalent in Marine and/or Electronics Engineering.
• Ability to read technical drawings and wiring diagrams.
• Offshore medical assessment ability.
• Full UK Driving Licence and valid Passport with UK work clearance.
• Sound knowledge of marine industry and GDPR-compliant data handling.

Responsibilities

• Carry out site surveys, installations, commissioning, fault-finding, repairs, and inspections on board vessels.
• Test and prepare equipment before and after installation.
• Perform compliance testing and handover to customers.
• Monitor systems (1st/2nd tier) and support trials.
• Produce timely service reports and manage incidents.
• Travel worldwide to support vessels and installations.

Skills

Problem solving

Effective communication

Team player

Self-motivated

Safety awareness

Education

Apprenticeship in Marine/Electronics Engineering

Tools

Reading electrical drawings

Wiring diagrams

IP networking basics

Job description

With vessels at sea exchanging critical information between headquarters, ports, suppliers, and customers, fast, reliable, and robust satellite communications are paramount.

As a Technical Service Engineer, you will support the organisation and its customers by working practically with a variety of marine satellite communication systems. You will be an integral part of our Service Engineering Team, delivering servicing, installation, and commissioning activities for a large portfolio of communications systems including GMDSS, VSAT, and on-board satellite and radio communications.

Key Responsibilities

• Independently carry out site surveys, installations, commissioning, fault-finding, repairs, and inspections on board vessels.
• Test and prepare equipment prior to and post-installation.
• Undertake compliance testing and deliver a full technical handover to the customer upon completion.
• Perform 1st and 2nd tier system monitoring.
• Attend and support product and acceptance trials.
• Produce timely, detailed service reports.
• Take ownership of service engineering levels, handling business-critical issues, alerts, and incidents.
• Maintain high self-motivation, adapt to varying role demands, and travel worldwide as required for vessel support and installations.

Essential Experience & Background

• Experienced Service Engineer, ideally with an electronics or marine bias.

Qualifications & Technical Skills

• Completed apprenticeship in Marine and/or Electronics Engineering (or equivalent experience).
• Ability to read technical drawings and wiring diagrams.
• Ability to pass an offshore medical assessment.
• Full UK Driving Licence and valid Passport with UK work clearance.
• Sound knowledge of the marine industry/environment.
• Basic understanding of IP networking.
• Problem Solving & Communication: Excellent oral and written communication skills; proactive problem solver with a systematic approach to task execution under pressure.
• Work Ethic & Qualities: Self-sufficient, tenacity to achieve goals, curious to learn latest technologies, and accountable for service quality.
• Teamwork: A collaborative team player who shares knowledge and treats others with respect.
• Compliance & Safety: High awareness of Health & Safety standards and GDPR-compliant data handling.

Technical Service Engineer • Bawburgh, Norfolk, GB