Technical Service Engineer

Dover Corporation; Leeds; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Company car

Merit increase (yearly)

Growth opportunities

Job summary

Markem-Imaje is seeking a Field Service Engineer to support customers across Yorkshire with installation, commissioning, service and repair of our inkjet, label and identification systems. You will also train customers and complete detailed service reports.

The role requires a strong electrical/mechanical troubleshooting background, a full UK driving license, and the ability to travel regionally with occasional national travel. A customer-focused, proactive attitude is essential.

Qualifications

• Experience as a Field Service Engineer or Technical Service Engineer in industrial/manufacturing sectors.
• Full UK Driving License.
• Proven ability to diagnose issues and provide proactive solutions.

Responsibilities

• Perform Installation, Commissioning, Service and Repair of equipment.
• Perform training, internally and externally where needed.
• Complete service reports with time confirmation, spare part usage, tasks performed, fault/solution codes.
• Actively promote Markem-Imaje service products to customers.
• Travel to customer sites within Yorkshire region and nationally for training events and meetings.
• Build strong relationships with customers by delivering first class customer service.

Skills

Field Service Engineer experience

Electrical/Mechanical troubleshooting

Full UK Driving License

Job description

Location: Bradford/Leeds Work Arrangement: Hybrid Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes. Technical Service Engineer The Role: As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment. This is a field-based role covering customers around Yorkshire.

What you will do:

• Perform Installation, Commissioning, Service and Repair of our equipment
• Perform training, both internally and externally where needed
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
• Actively promote M-I service products to our customers
• Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings
• Build strong relationships with our customers by delivering first class customer service
• Attend technical training to continuously develop product knowledge and skills

What you need to have:

• Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
• Full UK Driving License
• Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
• Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
• Proficient in managing multiple tasks simultaneously without compromising quality
• Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
• In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential

What we offer:

• Company car
• Performance based yearly merit increase
• Growth opportunities & international environment

You'll only be the right candidate if you are aligned to our values and culture:

• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.