Technical Service Engineer

Dover Corporation; Bradford; Hybrid; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Company car

Performance-based merit increase

Growth opportunities & international环境

Job summary

Markem-Imaje is seeking a Technical Service Engineer to join our field service team in the UK. You will install, commission, service and repair our equipment across Yorkshire and surrounding regions, with a hybrid work arrangement from Bradford/Leeds.

You will train customers and internal staff, complete detailed service reports, and promote MI service products. Travel regionally and nationally, build strong customer relationships, and continuously develop technical knowledge.

Qualifications

• Experience as a Field Service Engineer or Technical Service Engineer in industrial/manufacturing sectors with electrical/mechanical troubleshooting.
• Full UK Driving License.
• Ability to assess technical situations, diagnose issues and provide proactive solutions.
• Adherence to procedures while managing time and tasks in a dynamic environment.
• Ability to handle multiple tasks without compromising quality.
• Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus.
• Knowledge of MI product range is an advantage.

Responsibilities

• Install, commission, service and repair our equipment.
• Provide training to customers and internal teams as needed.
• Complete accurate service reports with time, parts, fault/solution codes and data.
• Promote Markem-Imaje service products to customers.
• Travel to customer sites regionally with occasional national travel for trainings.
• Build strong relationships through first-class customer service.
• Attend technical training to continuously develop product knowledge and skills.

Skills

Electrical/Mechanical troubleshooting

Driving license

Diagnose issues

Time management

Multitasking

Technical product knowledge

Certifications (plus)

Job description

Location: Bradford/Leeds

Work Arrangement: Hybrid

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Technical Service Engineer

The Role:

As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

This is a field-based role covering customers around Yorkshire.

What you will do:

• Perform Installation, Commissioning, Service and Repair of our equipment
• Perform training, both internally and externally where needed
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
• Actively promote M-I service products to our customers
• Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings
• Build strong relationships with our customers by delivering first class customer service
• Attend technical training to continuously develop product knowledge and skills

What you need to have:

• Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
• Full UK Driving License
• Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
• Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
• Proficient in managing multiple tasks simultaneously without compromising quality
• Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
• In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential

What we offer:

• Company car
• Performance based yearly merit increase
• Growth opportunities & international environment

You’ll only be the right candidate if you are aligned to our values and culture:

• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

#LI-DNI #SWE

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/ . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

This position may be located in EMEA: United Kingdom: Manchester: Manchester