Technical Service Engineer

Markem-Imaje; Bradford; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Company car

Performance based merit increase

Growth opportunities & international環

Job summary

Markem-Imaje in the UK is seeking a Technical Service Engineer to provide field-based technical support, install, commission and repair our equipment for local customers across Yorkshire.

You will travel to customer sites around Bradford/Leeds, build strong customer relationships, attend technical training to enhance product knowledge, and proactively promote MI service products while supporting regional deployments from the Yorkshire area.

Qualifications

• Experience as a Field Service Engineer or Technical Service Engineer in industrial/manufacturing sectors with strong electrical/mechanical troubleshooting.

Responsibilities

• Perform Installation, Commissioning, Service and Repair of equipment.
• Perform training, both internally and externally where needed.
• Complete service reports with time, parts, tasks and fault/solution codes.
• Promote MI service products to customers.
• Travel to customer sites regionally and nationally for training/events.
• Build strong customer relationships with first-class service.
• Attend technical training to develop product knowledge.

Skills

Field service

Electrical/Mechanical troubleshooting

Time management

Customer service

Tools

Company car

Job description

As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers.

This is a field-based role covering customers around the Yorkshire.

What you will do

• Perform Installation, Commissioning, Service and Repair of our equipment
• Perform training, both internally and externally where needed
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
• Actively promote M-I service products to our customers
• Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings
• Build strong relationships with our customers by delivering first class customer service
• Attend technical training to continuously develop product knowledge and skills

What you need to have

• Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
• Full UK Driving License
• Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
• Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
• Proficient in managing multiple tasks simultaneously without compromising quality
• Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
• In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential

What we offer

• Company car
• Performance based yearly merit increase
• Growth opportunities & international environment

You’ll only be the right candidate if you are aligned to our values and culture

• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

Location: Bradford/Leeds

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.