Technical Service Engineer

Hanshow; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Hanshow is hiring a Technical & Service Engineer to diagnose and repair hardware issues across electronic shelf labels and access points. You will test parts, document repairs, and maintain inventory while providing on-site support for clients and coordinating with R&D and other engineering teams.

You will conduct regular on-site inspections, ensure compliance with safety standards, and manage repair tools and parts to support multiple projects efficiently.

Qualifications

• Bachelor’s degree or above in IT, telecommunications, mechanical engineering or related technical field.
• 3-5 years of experience in project and technical support.
• Excellent command of both English and Mandarin.
• Ability to troubleshoot and resolve issues, with rapid response to urgent problems.
• Ability to work efficiently on several projects in parallel.
• Strong team collaboration and communication skills, with the ability to handle pressure and prioritise tasks.
• Driving license is a plus.

Responsibilities

• Diagnose and repair hardware issues in equipment including electronic shelf label and access point.
• Replace defective parts and test hardware to ensure reliable operation.
• Maintain detailed records of repairs, maintenance tasks and parts inventory.
• Provide technical support to clients or internal teams; regular on-site inspection is mandatory.
• Collaborate with R&D and other engineering teams to identify recurring hardware issues and contribute to product improvement.
• Track and manage hardware inventory and repair tools.
• Adhere to safety and regulatory guidelines during repairs and ensure compliance with industry standards.
• Conduct regular on-site inspections for clients and prepare summary reports.

Skills

English

Mandarin

Education

Bachelor’s degree or above in IT, telecommunications, mechanical engineering or related technical field

Job description

Founded in 2012, Hanshow is a leading provider of ESL and smart store solutions serving traditional retail, new retail, pharmacies, department stores, fashion, health care, and the entertainment industries, etc. We provide ESL and smart store solutions in 12,000+ stores in 50+ countries. Hanshow is a trusted partner among retailers worldwide. We strive to enhance the shopping experience by developing cutting edge technology and providing services to solve our clients' in-store challenges. Our innovative spirit begins with our global team, improves the way we operate, and ultimately helps us deliver compelling end-to-end solutions.

Technical & Service Engineer

Are you looking for new challenges to level up your career? Would you like to play a key role in a fast-growing tech team? Are you deeply interested in new technologies which make life easier? Do you have the ambition to join an organization which has an impact globally?

Here’s an incredible opportunity for you in Hanshow!

As Maintenance Engineer you will be the next driving force behind Hanshow. You are self-motivated and have a “can-do” attitude. You will work closely with other senior leaders across a variety of departments.

At Hanshow you will:

Within the technical department and reporting to the Technical and Service Director Europe, you offer key customers technical and functional support throughout the development process and oversee project delivery. You identify and translate customer requirements and opportunities into effective hardware solutions.

As part of your function, your missions are:

• Diagnose and Repair Hardware Issues: Identify and troubleshoot hardware issues in various equipment, including electronic shelf label, and access point.
• Parts Replacement and Testing: Replace defective or damaged parts and test hardware functionality to ensure reliable operation.
• Documentation: Maintain detailed records of repairs, maintenance tasks, and inventory of parts and tools.
• Client Support: Provide technical support to clients or internal teams, addressing hardware issues promptly and professionally. Regular on-site inspection is mandatory.
• Collaboration with Engineering Teams: Work closely with R&D and other engineering teams to identify recurring hardware issues and contribute to product improvement.
• Inventory Management: Track and manage hardware inventory and repair tools, ensuring availability for repair and maintenance tasks.
• Compliance and Safety Standards: Adhere to company safety and regulatory guidelines during repairs and ensure compliance with industry standards.
• Regular on-site inspection: Conduct regular on-site inspections for clients, prepare summary reports, and perform analysis.

Who are we looking for:

• Bachelor’s degree or above in IT, telecommunications, mechanical engineering or related technical field.
• Must have at least 3-5 years of experience in project and technical support.
• Excellent command of both English, Mandarin.
• Ability to troubleshoot and resolve issues, with the capacity to respond rapidly and effectively address urgent problems.
• Ability to work efficiently on several projects in parallel.
• Strong team collaboration and communication skills, with an ability to handle pressure effectively and prioritize tasks appropriately.
• Demonstrates a strong sense of responsibility and ownership in resolving issues for assigned clients.
• Driving license is a PLUS

What we offer:

• Competitive salary in the relevant industry;
• Promising and sustainable self-development and prospects;
• Wide technical and modern environment with interesting challenges;
• Professional environment with an open communication culture;