Technical Engineer

Tiger Resourcing Group; Lewes; Presencial; GBP 45.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary bonus

25 days annual leave (30 with service)

Private medical insurance

6% employer pension contribution

Employee assistance programme

Family leave

Company events

Descripción de la vacante

The Tiger Resourcing Group is seeking an experienced Technical Engineer to support German customers from our UK head office in the South East of England. The role combines hands-on hardware/software assistance with data management and clear, proactive communication.

You will work with sales, development, production and customer support teams, regularly visiting Germany and other international sites. Fluent German and English, plus strong IT and problem-solving skills, are essential.

Formación

• Degree-level education in electronics or a related discipline.
• Degree-level education in software or a related discipline.
• Knowledge of programming languages such as Python, Lua, C, C++ or .NET.
• Experience setting up and diagnosing Ethernet networking protocols.
• Fluent German and English, with excellent written and verbal communication.
• Proficiency in Windows and the Microsoft Office suite.
• Strong attention to detail and planning/organisational skills.
• Ability to multitask under pressure and work well in a team.
• Willingness to travel globally and hold a full EU driving licence.

Responsabilidades

• Provide first-line technical support by phone and email to German customers.
• Support projects from consultation through implementation with integrators.
• Maintain hardware/software and manage multiple projects simultaneously.
• Assess sites, recommend improvements and perform installations in Germany when needed.
• Create databases and media content for customers and agents.
• Collaborate with suppliers to integrate onboard systems and train customers.
• Produce technical documentation and meet customer requirements on time.
• Collaborate with colleagues to achieve company objectives and take on additional duties.

Conocimientos

Fluent German and English

Attention to detail

Project coordination

Team collaboration

Problem solving

Educación

Electronics or related discipline (degree level)

Software or related discipline (degree level)

Herramientas

Windows

Microsoft Office

Python

Lua

C

C++

.NET

Ethernet networking

Descripción del empleo

Lewes, United Kingdom | Posted on 16/10/2026

German market support | UK based withinternational travel

Start date: As soon as possible

The opportunity

An international manufacturer of technologyfor the public transport sector is seeking an experienced Technical Engineer tosupport its German customers and regional office. Based at the company’s UKhead office in South East England, the role offers the opportunity to join acollaborative technical team during a period of growth, technologicaldevelopment and organisational change.

You will manage several projects andcustomer enquiries simultaneously, combining practical technical support withdata management, clear communication and a flexible approach to problemsolving. Improving processes and maintaining customer satisfaction will becentral to the role.

Role scope

Reporting to technical management in the UKand sales management in Germany, or a designated intermediary, you will workclosely with sales, development, production, technical and customer supportcolleagues. The role primarily supports Germany, with occasional support forother international offices and customers as required.

Regular visits to the German office andcustomer sites will be required, alongside visits to original equipmentmanufacturers globally. International travel and possible night work form part of the role.

Key responsibilities

• Provide first-line technicalsupport by telephone and email, both from the office and while working offsite, resolving hardware and software enquiries from German customers.
• Support projects from initialconsultation through to implementation, working with integrators to defineprotocols, specify suitable hardware and deploy software on vehicles.
• Assist with the maintenance andsupport of existing hardware and software, and manage several projects at thesame time.
• Assess customer sites,recommend improvements and carry out equipment installations or retrofits inGermany when required.
• Create databases and mediacontent for customers and agents using on-board equipment.
• Work with third-party suppliersto integrate on-board systems and provide technical training to customers andcolleagues.
• Produce technical documentationfor future reference and work closely with customers to meet their requirementswithin agreed timescales.
• Collaborate with colleagues toachieve company objectives and undertake other reasonable duties requested bythe department manager.

Essential skills and experience

• Degree-level education orequivalent in electronics or a related discipline.
• Degree-level education orequivalent in software or a related discipline.
• Knowledge of programminglanguages such as Python, Lua, C, C++ or .NET.
• Experience setting up anddiagnosing Ethernet networking protocols.
• Fluent German and English, withexcellent written and verbal communication skills.
• Proficiency in Windows and theMicrosoft Office suite.
• Strong attention to detail,practical and methodical prioritisation, and excellent planning andorganisational skills.
• Ability to multitask underpressure while maintaining high standards of professionalism and a positivework ethic.
• A proactive, flexible approachto problem solving and the ability to work effectively within a team.
• Self-discipline and flexibilityin day-to-day duties and training.
• A full EU driving licence orequivalent, and willingness to travel globally as required.

Desirable skills and experience

• Knowledge of serialcommunications standards and protocols, including IBIS, RS232 and RS485.
• Knowledge of Linux systems.
• Experience in electrical andelectronic system design, including circuit diagrams and wiring.
• Previous customer-facingtechnical support experience.
• Experience in public transportand/or manufacturing.
• Experience working withincross-functional teams.
• Advanced Microsoft Officeskills and the ability to learn new systems efficiently.
• Strong planning skills,initiative and a willingness to take a hands-on approach.
• Additional foreign languageskills.

Salary and benefits

• Competitive salary and adiscretionary company performance bonus.
• 25 days of annual leave,increasing with length of service to a maximum of 30 days, plus bank holidays.
• Private medical insurance and a6% employer pension contribution.
• Employee assistance programmeand enhanced family leave.
• Long-service recognitionscheme, company events and subsidised refreshments.