Technical Service Delivery Lead

Veolia; Chesterfield; On-site; GBP 23,100 - 38,500; Full time

Benefits offered by this job

25 days annual leave

Pension scheme access

Free physiotherapy service

Discounts on groceries and retailers

Health, mental and financial wellbeing

Job summary

Veolia is seeking a Technical specialist within the Dewatering & Maintenance solutions team in Holmewood, near Chesterfield. The role offers a competitive salary up to £38,500 per annum plus a bonus and Veolia benefits, with hours 8am to 5pm, Monday to Friday (42.5 hours).

You will support Contract Managers, supervise Field Engineers and Service Coordinators, implement work schedules, and manage quotes and customer liaison.

Qualifications

• Adept at utilising business management systems including databases and spreadsheets.
• Understanding of technical principles.
• Previous experience of working in an engineering service environment.
• Experience of providing quotations, estimates, or procurement.
• Proven track record of understanding and working with customers and other stakeholders in a fast-paced changing environment.
• Able to effectively deal with multiple priorities to achieve the most efficient outcomes whilst remaining focused on customer expectations.

Responsibilities

• Supporting Contract Managers in the day to day delivery of client contracts.
• Supervising and supporting Field Engineers and Service Coordinators with technical enquiries.
• Implementation of work schedule once approved.
• Day to day customer liaison.
• Coordinate quote requests from the area for service, remedials, and minor to medium project works.
• Build accurate and timely quotes for submission to customers which can include scoping exercises on site.
• Identify and source materials and equipment required for quotes and ultimately job creation.
• Consider Health and Safety aspects of the job when building quotes with a view of producing RAMS where appropriate.
• Maintains administration systems to manage to track work preparation in real time (Enquiry Log, Resource management system, Customer management systems and so on).
• Compiles information to feed into contract management and coordination processes as demanded by VDMS and the customer.
• Communicates with customers regarding quotes using customer systems and other related administration tools.
• Liaises with Service Coordinators and Contract Managers to ensure all job requirements are met.

Skills

Business systems

Databases

Spreadsheets

Technical principles

Customer engagement

Engineering service experience

Job description

Veolia is seeking a Technical specialist within the Dewatering & Maintenance solutions team in Holmewood, near Chesterfield. The role offers a competitive salary up to £38,500 per annum plus a bonus and Veolia benefits, with hours 8am to 5pm, Monday to Friday (42.5 hours).

You will support Contract Managers, supervise Field Engineers and Service Coordinators, implement work schedules, and manage quotes and customer liaison.