Service Delivery Supervisor

Veolia Group; Chesterfield; On-site; GBP 34,650 - 42,350; Full time

Benefits offered by this job

Annual leave 25d

Pension plan

Physiotherapy

Groceries discounts

Wellbeing resources

Training & development

Job summary

Veolia Group is seeking a proactive Contract Coordinator to support the day-to-day management of client contracts at Holmewood, Chesterfield. The role includes supervising engineers and coordinators, coordinating quotes, and ensuring on-site work schedules are implemented accurately and on time.

You will work 42.5 hours per week (8am–5pm, Monday–Friday) with a salary up to £38,500 per annum plus bonus and Veolia benefits.

Qualifications

• Experience building quotes and procurement.
• Experience in engineering service environments.
• Strong client-facing skills.
• Ability to manage multiple priorities.
• Understanding of technical principles.
• Adept with databases and spreadsheets.

Responsibilities

• Support Contract Managers in day-to-day delivery of client contracts.
• Supervise and support Field Engineers and Service Coordinators with technical enquiries.
• Implement work schedules once approved.
• Perform day-to-day customer liaison.
• Coordinate quote requests for service, remedials, and projects.
• Build accurate quotes for submission, including site scoping.

Skills

Customer liaison

Quotes & procurement

RAMS knowledge

Multitasking

Stakeholder management

Data management

Tools

MS Office

Databases

Spreadsheets

Contract management systems

Job description

Salary: Up to £38,500 per annum plus bonus and Veolia benefits.
Hours: 8am - 5pm Monday - Friday, 42.5 hours per week.
Location: Holmewood, Chesterfield, S42 5UY.

Benefits

• 25 days of annual leave
• Access to our people’s pension scheme
• Free physiotherapy service
• Discounts on groceries and well known retailers
• Access to a range of resources to support your physical, mental and financial health
• Ongoing training and development opportunities

Responsibilities

• Supporting Contract Managers in the day‑to‑day delivery of client contracts
• Supervising and supporting Field Engineers and Service Coordinators with technical enquiries
• Implementation of work schedule once approved
• Day‑to‑day customer liaison
• Co‑ordinate quote requests from the area for service, remedial’s, and minor to medium project works
• Build accurate and timely quotes for submission to customers, which can include scoping exercises on site
• Identify and source materials and equipment required for quotes and ultimately job creation
• Consider Health and Safety aspects of the job when building quotes with a view of producing RAMS where appropriate
• Maintain administration systems to manage and track work preparation in real time (enquiry log, resource management system, customer management systems, etc.)
• Compile information to feed into contract management and coordination processes as demanded by VDMS and the customer
• Communicate with customers regarding quotes using customer systems and other related administration tools
• Liaise with Service Coordinators and Contract Managers to ensure all job requirements are met

Qualifications

• Adept at utilizing business management systems including databases and spreadsheets
• Understanding of technical principles
• Previous experience of working in an engineering service environment
• Experience of providing quotations, estimates or procurement
• Proven track record of understanding and working with customers and other stakeholders in a fast‑paced, changing environment
• Ability to effectively deal with multiple priorities to achieve the most efficient outcomes while remaining focused on customer expectations

Equal Opportunity

We are a proud Disability Confident Employer and will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme and meet the minimum criteria for our roles. We are committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.