Technical Service Controller

Recruitment Helpline Ltd; Bradley Stoke; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

No weekends

23 days annual leave

Company pension

On-site parking

On-site cafe

Company van

PPE and tools provided

Job summary

Recruitment Helpline Ltd in Bristol is looking for a Dual-Role Mobile Vehicle Technician / Technical Service Controller. The role combines hands-on servicing and on-road support with office-based administration to help run the service operation smoothly.

Based mainly at Kingswood, the role offers a Monday to Friday pattern with no weekends, a salary of £38,000 per year, and the chance to lead and train mobile technicians while delivering quality service to our fleet customers.

Qualifications

• NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair (or equivalent).
• Experience in diagnostic repairs and fault finding.
• Strong organisational and prioritisation skills.
• Excellent communication and customer service abilities.
• Full UK driving licence; aged 24 or over for insurance.

Responsibilities

• Act as a key link between customers, the service team and mobile technicians, ensuring all work in progress is effectively monitored and communicated.
• Advise customers on required repairs, routine maintenance and recommended service schedules.
• Provide customer updates, obtain authorisation for additional work and resolve queries to deliver an excellent customer experience.
• Source and order parts while liaising with suppliers to secure the best pricing and availability.
• Provide technical guidance and support to mobile technicians and the service team, acting as the primary point of contact for technical queries.
• Travel to customer sites to carry out routine servicing, maintenance and repairs on cars and light commercial vehicles.
• Diagnose and repair vehicle faults using diagnostic equipment.
• Ensure all work is completed to a high professional industry standard.
• Work in a safe, clean and responsible manner.
• Lead, train, develop and assist mobile technicians where required.
• Conduct onsite quality inspections to ensure company standards are maintained.
• Assist with improving procedures and systems by making recommendations for continuous improvement.

Skills

Diagnostic repairs

Organisational skills

Communication skills

Driving licence

Self-motivation

Team player

Full UK driving licence

Education

NVQ Level 2/3 in Light Vehicle Maintenance and Repair

Job description

Excellent opportunity for a Mobile Vehicle Technician / Technical Service Controller to join a well-established company

Dual-Role Mobile Vehicle Technician / Technical Service Controller

Salary: £38,000 per annum

This is a Monday to Friday position with NO WEEKENDS.

The Company

They are an established independent company based in Kingswood, Bristol specialising in mobile servicing and repairs on light commercial vehicles for the fleet industry across Bristol and surrounding areas. They are looking for an experienced Vehicle Technician / Mechanic who is reliable, conscientious and takes pride in delivering work to the highest standard, and who is comfortable working in an office-based capacity supporting the day-to-day running of the service operation in a dual-role position.

You will primarily be office-based, providing day-to-day administrative support to our small service team and mobile vehicle technicians. You will also spend time on the road carrying out servicing and repairs at customer sites, allowing you to remain hands-on while providing additional technician support during busy periods and holiday cover. As an experienced technician, you will also assist with the training of new technicians by delivering on-the-job training, sharing your knowledge and expertise, and helping them develop the technical skills and confidence needed to work independently and in line with our standards.

This is an excellent opportunity for someone looking to step away from a traditional workshop environment while continuing to use their technical skills in a varied and rewarding role. ** Immediate start available **

Benefits

• No weekends
• 23 days annual leave, rising to 25 days with service, plus bank holidays
• Company pension scheme
• On-site parking
• On-site cafe
• Company van, PPE, tools and equipment provided

Responsibilities

• Act as a key link between customers, the service team and mobile technicians, ensuring all work in progress is effectively monitored and communicated.
• Advise customers on required repairs, routine maintenance and recommended service schedules.
• Provide customer updates, obtain authorisation for additional work and resolve queries to deliver an excellent customer experience.
• Source and order parts while liaising with suppliers to secure the best pricing and availability.
• Provide technical guidance and support to mobile technicians and the service team, acting as the primary point of contact for technical queries.
• Travel to customer sites to carry out routine servicing, maintenance and repairs on cars and light commercial vehicles.
• Diagnose and repair vehicle faults using diagnostic equipment.
• Ensure all work is completed to a high professional industry standard.
• Work in a safe, clean and responsible manner.
• Lead, train, develop and assist mobile technicians where required.
• Conduct onsite quality inspections to ensure company standards are maintained.
• Assist with improving procedures and systems by making recommendations for continuous improvement.

Knowledge, Skills & Experience

• NVQ Level 2 or Level 3 in Light Vehicle Maintenance and Repair (or equivalent)
• Experience in carrying out diagnostic repairs and fault finding
• Strong organisational skills with the ability to manage multiple priorities
• Self-motivated and able to work independently as well as part of a team
• Flexible and adaptable approach
• Excellent communication, administrative and customer service skills
• Full UK driving license
• For insurance purposes, applicants must be aged 24 or over.

Please note: This role is subject to a satisfactory Basic DBS check.

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.