Technical Service Administrator

Deaf Unity; Greater London; On-site; GBP 25,000 - 34,000; Full time

Job summary

ITV in London is seeking a Service Administrator (Online & Marketing) to join the Service Delivery Team on a 12-month maternity cover. You will support campaigns, data extraction for marketing efforts, and post-campaign reviews to improve future initiatives.

The role requires close collaboration with internal teams and external partners to ensure timely, compliant delivery of services across multiple channels. IT literacy and attention to detail are essential.

Qualifications

• Experience with live environment operations and service delivery.
• Familiarity with web tools and content management systems.
• Awareness of premium telephony technologies such as SMS.
• Understanding of e-commerce user flows.

Responsibilities

• Review service requests from the Interactive Production team across SMS, PRTS, Web, and Mobile App.
• Schedule campaigns according to delivery dates and business requirements.
• Ensure platforms are ready to deliver the requested service.
• Build campaigns using templates, from scratch or via third-party requests.
• Complete checks of each campaign before sign-off for live support.
• Perform daily/weekly reports, data extraction, and routine tasks.
• Test new deployments and features on ITV Win website with the online test team.
• Collaborate with stakeholders to gather campaign requirements and provide insights.
• Conduct post-event reviews to assess success factors and propose improvements.

Skills

Operational processes

Web CMS tools

SMS tech awareness

E-commerce flows

Tools

Jira

Braze

Job description

Service Administrator (Online & Marketing)

Interactive, Direct to Consumer

12 month contract (Maternity cover)

White City, London

At ITV, we love creating some of the nation’s best-loved and most-watched TV programmes. The team behind the UK’s largest commercial family of channels, we create and distribute high-quality content across multiple platforms. It takes a collaboration of creative, commercial and global thinkers to make things happen. Everyone plays their part. If you’re curious, collaborative, open minded and always look to do things better – you’ll love building your career here.

The role

As a Service Administrator you will be working within the Service Delivery Team to ensure the compliant and timely delivery of various premium and free services including but not limited to Competitions, marketing pushes and votes.

As part of your role, you will work alongside existing Interactive teams to extract and prepare relevant data for various marketing campaigns and you will also engage in post marketing campaign reviews to assess success factors and propose future improvements.

Main Responsibilities

You will be providing support on the following on a day to day basis:

• Reviewing Competition, Feedback and Marketing service requests from the Interactive Production team. These will include services on SMS, PRTS, Web and Mobile App for in house delivery or via third party providers.
• Scheduling campaigns according to delivery dates and in line with business requirements
• Ensuring platforms are available to deliver the required service
• Building each campaign using predefined templates, from scratch or via requests to third parties
• Completing checks, in accordance with process docs, of each campaign before signing off and passing to Operations for “in live” support.
• Daily/weekly administrative tasks including reports, data extraction and routine tasks
• Working as part of an online test team, testing new technical deployments and features to the ITV Win website as and when required
• Work closely with internal and external stakeholders to gather campaign requirements.
• Conduct service feasibility assessments and provide insight and guidance where relevant.
• Ensure robust and appropriate reporting is defined and implemented for each event.
• Engaging in post-event reviews to assess success factors and propose future improvements.

Skills you’ll need (minimum criteria)

• Understanding of operational processes within a live environment or similar.
• Confident using Web based tools and Content Management Systems.
• Awareness of premium telephony technology such as SMS
• Awareness of E-commerce solutions and user flows.

Other things we’re looking for (key criteria)

• An interest in marketing strategies and the interactive broadcast sector is beneficial
• Knowledge of Braze or similar marketing platform would also be beneficial
• Knowledge of Jira or similar project management tools would be beneficial
• Excellent and consistent attention to detail

• Ability to build strong and productive relationships with suppliers is preferable

ITV strongly encourages applications for this role from candidates with a disability and we are proud to be a Disability Confident Employer. So if you’ve a disability and meet the minimum criteria for the role we’ll guarantee you an interview. We’re happy to discuss any additional support you may need during our application process as part of our reasonable adjustments approach. So if you require additional support, please get in touch… At ITV it’s your talent that matters and we want you to be the best you can be.