Campaign & Service Delivery Coordinator

ITV; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

ITV in White City, London, invites applications for a Service Administrator in Online & Marketing on a 12-month maternity-cover contract. You will join the Service Delivery Team to ensure timely delivery of premium and free services, including competitions, marketing pushes and votes, and you will support data extraction for campaigns and post-campaign reviews.

You will work with internal and external stakeholders, schedule campaigns, build campaigns from templates, perform checks before

Qualifications

• Understanding of operational processes within a live environment.
• Confident using Web based tools and Content Management Systems.
• Awareness of premium telephony technology such as SMS.
• Awareness of E-commerce solutions and user flows.

Responsibilities

• Reviewing Competition, Feedback and Marketing service requests from the Interactive Production team. These will include services on SMS, PRTS, Web and Mobile App for in house delivery or via third party providers.
• Scheduling campaigns according to delivery dates and in line with business requirements
• Ensuring platforms are available to deliver the required service
• Building each campaign using predefined templates, from scratch or via requests to third parties
• Completing checks, in accordance with process docs, of each campaign before signing off and passing to Operations for "in live" support.
• Daily/weekly administrative tasks including reports, data extraction and routine tasks
• Working as part of an online test team, testing new technical deployments and features to the ITV Win website as and when required
• Work closely with internal and external stakeholders to gather campaign requirements.
• Conduct service feasibility assessments and provide insight and guidance where relevant.
• Ensure robust and appropriate reporting is defined and implemented for each event.
• Engaging in post-event reviews to assess success factors and propose future improvements.

Skills

Live operations

Web CMS

SMS awareness

E-commerce flows

Tools

Jira

Braze

Content Management Systems

Job description

ITV in White City, London, invites applications for a Service Administrator in Online & Marketing on a 12-month maternity-cover contract. You will join the Service Delivery Team to ensure timely delivery of premium and free services, including competitions, marketing pushes and votes, and you will support data extraction for campaigns and post-campaign reviews.

You will work with internal and external stakeholders, schedule campaigns, build campaigns from templates, perform checks before