Technical Service Administrator

ITV plc; Hounslow; Presencial; GBP 23.000 - 32.000; Jornada completa

Descripción de la vacante

ITV plc in White City, London, is seeking a Service Administrator (Online & Marketing) for a 12-month maternity cover in the Interactive, Direct to Consumer team.

You will support the Service Delivery Team, coordinate marketing campaigns, extract data for campaigns, and perform post‑campaign reviews to identify improvements.

The role includes building campaigns from templates, testing new deployments on the ITV Win site, and coordinating with stakeholders to ensure timely delivery.

Formación

• Understanding of operational processes within a live environment.
• Confident using web-based tools and content management systems.
• Awareness of premium telephony technology such as SMS.
• Awareness of e-commerce solutions and user flows.
• Interest in marketing strategies and interactive broadcast sector is beneficial.
• Knowledge of Jira or similar project management tools would be beneficial.
• Excellent and consistent attention to detail.

Responsabilidades

• Review service requests for SMS, PRTS, Web and Mobile App for in-house or third party delivery.
• Schedule campaigns according to delivery dates and business requirements.
• Ensure platforms are available to deliver the required service.
• Build campaigns using predefined templates, from scratch or via third parties.
• Complete checks on campaigns before sign-off and live deployment.
• Daily/weekly administrative tasks including reports, data extraction.
• Test new deployments and features on the ITV Win website.
• Gather campaign requirements with internal and external stakeholders.
• Conduct feasibility assessments and provide guidance.
• Define robust reporting for each event and review post-event outcomes.

Conocimientos

Operational processes

Web-based tools

Content Management Systems

SMS/telephony awareness

E-commerce workflows

Stakeholder engagement

Herramientas

Jira

Braze

Descripción del empleo

Service Administrator (Online & Marketing)

Interactive, Direct to Consumer

12 month contract (Maternity cover)

White City, London

At ITV, we love creating some of the nation's best-loved and most-watched TV programmes. The team behind the UK's largest commercial family of channels, we create and distribute high-quality content across multiple platforms. It takes a collaboration of creative, commercial and global thinkers to make things happen. Everyone plays their part. If you're curious, collaborative, open minded and always look to do things better - you'll love building your career here.

The role

As a Service Administrator you will be working within the Service Delivery Team to ensure the compliant and timely delivery of various premium and free services including but not limited to Competitions, marketing pushes and votes.

As part of your role, you will work alongside existing Interactive teams to extract and prepare relevant data for various marketing campaigns and you will also engage in post marketing campaign reviews to assess success factors and propose future improvements.

Main Responsibilities

You will be providing support on the following on a day to day basis:

• Reviewing Competition, Feedback and Marketing service requests from the Interactive Production team. These will include services on SMS, PRTS, Web and Mobile App for in house delivery or via third party providers.
• Scheduling campaigns according to delivery dates and in line with business requirements
• Ensuring platforms are available to deliver the required service
• Building each campaign using predefined templates, from scratch or via requests to third parties
• Completing checks, in accordance with process docs, of each campaign before signing off and passing to Operations for "in live" support.
• Daily/weekly administrative tasks including reports, data extraction and routine tasks
• Working as part of an online test team, testing new technical deployments and features to the ITV Win website as and when required
• Work closely with internal and external stakeholders to gather campaign requirements.
• Conduct service feasibility assessments and provide insight and guidance where relevant.
• Ensure robust and appropriate reporting is defined and implemented for each event.
• Engaging in post-event reviews to assess success factors and propose future improvements.

Skills you'll need (minimum criteria)

• Understanding of operational processes within a live environment or similar.
• Confident using Web based tools and Content Management Systems.
• Awareness of premium telephony technology such as SMS
• Awareness of E-commerce solutions and user flows.

Other things we're looking for (key criteria)

• An interest in marketing strategies and the interactive broadcast sector is beneficial
• Knowledge of Braze or similar marketing platform would also be beneficial
• Knowledge of Jira or similar project management tools would be beneficial
• Excellent and consistent attention to detail
• Ability to build strong and productive relationships with suppliers is preferable

ITV strongly encourages applications for this role from candidates with a disability and we are proud to be a Disability Confident Employer. So if you've a disability and meet the minimum criteria for the role we'll guarantee you an interview. We're happy to discuss any additional support you may need during our application process as part of our reasonable adjustments approach. So if you require additional support, please get in touch... At ITV it's your talent that matters and we want you to be the best you can be.