Technical Scheduler for FM Maintenance (Remote/Hybrid)

Vertu FM; Glasgow; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension

Private healthcare

33 days annual leave + bank holidays

Home working options

Job summary

Vertu FM is recruiting for a Direct Technical Controller based in Glasgow on a permanent, full-time basis. The role supports a major facilities management contract with responsibilities spanning planning, scheduling and coordination of engineers across the UK and Northern Ireland.

The successful candidate will liaise with customers, engineers and service teams, ensuring adherence to SLA and KPI targets while maintaining efficient workload management and a high level of customer service.

Qualifications

• Previous experience in administration, planning, scheduling or similar office-based role.
• Strong organisation, communication and problem-solving skills.
• Good knowledge of Microsoft Office, including Excel and Outlook.
• Ability to work under pressure and manage changing priorities.
• Understanding of facilities management or willingness to learn.

Responsibilities

• Plan and manage the daily workloads of engineering teams across the UK and Northern Ireland.
• Schedule new and outstanding works using a bespoke CAFM system.
• Work to agreed attendance, completion, SLA and KPI targets.
• Manage outstanding parts and minimise equipment downtime.
• Monitor refrigeration equipment remotely and identify faults or false alarms.
• Triage alarms to support scheduling and reduce unnecessary engineer visits.
• Provide support to refrigeration engineers and service desk teams.
• Analyse reports and help reduce outstanding work-order volumes.
• Handle calls, monitor shared mailboxes and complete general administration.

Skills

Planning

Scheduling

Organisation

Communication

Problem-solving

Tools

Microsoft Excel

Outlook

CAFM system

Job description

Vertu FM is recruiting for a Direct Technical Controller based in Glasgow on a permanent, full-time basis. The role supports a major facilities management contract with responsibilities spanning planning, scheduling and coordination of engineers across the UK and Northern Ireland.

The successful candidate will liaise with customers, engineers and service teams, ensuring adherence to SLA and KPI targets while maintaining efficient workload management and a high level of customer service.