Direct Technical Controller

Vertu FM; Glasgow; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension

Private healthcare

33 days annual leave + bank holidays

Home working options

Job summary

Vertu FM is recruiting for a Direct Technical Controller based in Glasgow on a permanent, full-time basis. The role supports a major facilities management contract with responsibilities spanning planning, scheduling and coordination of engineers across the UK and Northern Ireland.

The successful candidate will liaise with customers, engineers and service teams, ensuring adherence to SLA and KPI targets while maintaining efficient workload management and a high level of customer service.

Qualifications

• Previous experience in administration, planning, scheduling or similar office-based role.
• Strong organisation, communication and problem-solving skills.
• Good knowledge of Microsoft Office, including Excel and Outlook.
• Ability to work under pressure and manage changing priorities.
• Understanding of facilities management or willingness to learn.

Responsibilities

• Plan and manage the daily workloads of engineering teams across the UK and Northern Ireland.
• Schedule new and outstanding works using a bespoke CAFM system.
• Work to agreed attendance, completion, SLA and KPI targets.
• Manage outstanding parts and minimise equipment downtime.
• Monitor refrigeration equipment remotely and identify faults or false alarms.
• Triage alarms to support scheduling and reduce unnecessary engineer visits.
• Provide support to refrigeration engineers and service desk teams.
• Analyse reports and help reduce outstanding work-order volumes.
• Handle calls, monitor shared mailboxes and complete general administration.

Skills

Planning

Scheduling

Organisation

Communication

Problem-solving

Tools

Microsoft Excel

Outlook

CAFM system

Job description

Direct Technical Controller

Glasgow

Permanent, Full Time

Salary up to £29,359 plus an excellent benefits package

We are working with a highly reputable national facilities management contractor with long-standing contracts and a strong reputation for looking after its employees.

Due to continued growth, they are looking to recruit a Direct Technical Controller to join their Glasgow team, supporting a major facilities management contract.

The Role

The Direct Technical Controller will be responsible for the effective day-to-day planning and scheduling of engineers' routes and workloads across reactive and planned maintenance contracts.

The role will involve liaising with customers, engineers, internal service teams, suppliers and subcontractors, while acting as a central point of contact between all parties.

Key Responsibilities

• Plan and manage the daily workloads of engineering teams across the UK and Northern Ireland.
• Schedule new and outstanding works using a bespoke CAFM system.
• Work to agreed attendance, completion, SLA and KPI targets.
• Manage outstanding parts and minimise equipment downtime.
• Monitor refrigeration equipment remotely and identify faults or false alarms.
• Triage alarms to support scheduling and reduce unnecessary engineer visits.
• Provide support to refrigeration engineers and service desk teams.
• Analyse reports and help reduce outstanding work-order volumes.
• Handle calls, monitor shared mailboxes and complete general administration.

Candidate Requirements

• Previous experience in administration, planning, scheduling or a similar office-based role.
• Strong organisation, communication and problem-solving skills.
• Good knowledge of Microsoft Office, including Excel and Outlook.
• The ability to work under pressure and manage changing priorities.
• An understanding of facilities management or a willingness to learn.
• Previous CAFM, retail FM or refrigeration experience would be advantageous but is not essential.
• Full training will be provided.

Package

• Salary - £29,359
• 40 hours per week
• Shifts between 7:00am and 8:00pm
• Early shift: 7:00am-3:30pm
• Late shift: 11:30am-8:00pm, worked from home
• Fixed weekend rotation:
  • Week 1: Sunday
  • Week 2: Saturday and Sunday
  • Week 3: Saturday
  • Followed by three weeks Monday to Friday
• Weekend shifts are worked from home.
• Two consecutive weekdays off when working the full weekend.
• One home-working day per week during Monday-to-Friday weeks.
• 33 days' annual leave plus bank holidays
• Pension and private healthcare
• Genuine career progression