Regional Retail FM Manager — 24/7 Maintenance & Leadership

City Facilities Management Holdings Ltd; Glasgow; On-site; GBP 49,000 - 55,000; Full time

Benefits offered by this job

33 Days Holiday (Inc. Bank Holidays)

Private Pension

HealthShield Cashback Plan - Reclaim

OneCity – Employee Discount Platform

Employee Value Awards up to £250

Costco Personal Membership

Mental and Physical Health Services

Electric Car Scheme

Discounted Bus Travel

Job summary

City Facilities Management Holdings Ltd is seeking an Area Maintenance Manager to lead a mobile technical team across Glasgow and surrounding areas. The role focuses on delivering Planned Preventative Maintenance and Reactive Services, maintaining strong client relationships and high service levels.

You will manage technicians, ensure compliance with regulatory standards, and drive continuous improvement while maintaining excellent communication with clients.

Qualifications

• Deliver 24/7/365 site coverage for reactive and planned maintenance.
• Lead mobile engineering team with strong client communication.
• Ensure service levels meet client expectations and standards.
• Oversee compliance audits and drive continuous improvement.

Responsibilities

• Deliver Outstanding Customer Service: Ensure all sites are fully covered 24/7, 365 days a year, to provide both reactive and planned maintenance, maintaining high service levels that meet client expectations.
• Client-Focused Performance Management: Monitor and address any underperformance against KPIs, ensuring corrective action plans are in place to drive continuous improvement and enhance client satisfaction.
• Technical Support & Team Development: Provide expert guidance, coaching, and support to the mobile engineering team, ensuring they are equipped to deliver high-quality service to clients.
• Resource Management for Service Excellence: Ensure all necessary tools and equipment are available so that maintenance work can be carried out efficiently, minimizing disruptions for the client.
• Collaborative Support & Leadership: Assist the Divisional Operations Manager with technical, personnel, and FM process issues, ensuring seamless service delivery that aligns with client needs.
• Operational Continuity: Provide cover for the Divisional Operations Manager when required, ensuring consistency in service and client communication during absences, holidays, or meetings.

Job description

City Facilities Management Holdings Ltd is seeking an Area Maintenance Manager to lead a mobile technical team across Glasgow and surrounding areas. The role focuses on delivering Planned Preventative Maintenance and Reactive Services, maintaining strong client relationships and high service levels.

You will manage technicians, ensure compliance with regulatory standards, and drive continuous improvement while maintaining excellent communication with clients.