Technical Sales Support Engineer

Mitsubishi Electric – UK; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Annual leave 25 days

Hybrid working

Pension

Private medical

Life assurance

Employee discounts

Cycle to work

Employee assistance

Job summary

Mitsubishi Electric – UK is seeking a Residential Technical Sales and Support Engineer to drive sales and provide expert technical support across the sales process. The role blends technical knowledge of heating systems with customer relationship management to deliver compliant, cost‑effective proposals and support project delivery.

You will work from the Manchester (Trafford Park) office at least three days a week, with experience in air source heat pumps and residential heating legislation.

Qualifications

• Experience in residential heating systems, applications and legislation.
• Knowledge of air source heat pump technology and application.
• Commercial knowledge and experience in a heating service and maintenance environment – able to manage quotations through to a successful outcome.
• Experience reading, reviewing and interpreting engineer reports and delivering actions from them.
• Familiarity with heating supply chains, obtaining quotations and negotiating best price.
• Excellent written and verbal communication skills; able to work with colleagues and customers of varying technical levels.
• IT competency and literacy – able to use Microsoft Suite.

Responsibilities

• Achieve sales targets for remedial works
• Accurately process and manage Residential Engineer Reports within agreed SLA’s
• Create and provide customer quotations with agreed SLA
• Convert remedial and system upgrade/replacement quotation into orders against SLA’s of conversion rate and profitability
• Support Residential Scheduling team and Engineering team with technical support and guidance
• Ensure any required remedial works for our contract customers are carried out within SLA by identifying the works from engineer reports and actioning materials
• Accurately update and record all activity within the CRM platform
• Provide regular technical and sales feedback to the Site Services Operations Manager
• Deliver and maintain high levels of customer service excellence and satisfaction through achieving agreed SLA’s

Skills

Sales target achievement

Technical support

Customer relationship management

Communication skills

Microsoft Office

Dynamics 365 Field Service

Tools

Dynamics 365 Field Service

Job description

Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future.

Want to know more about the company? Take a look here: MITSUBISHI ELECTRIC UNITED KINGDOM

Role summary:

The Residential Technical Sales and Support Engineer drives sales by identifying customer needs, recommending suitable repair, upgrade or replacement solutions, and providing expert technical support throughout the sales process. The role blends technical expertise with customer relationship management to deliver effective, compliant, and cost‑efficient proposals, conduct remote site assessments, and support successful project delivery.

Skills/Responsibilities:

• Achieve sales targets for remedial works
• Accurately process and manage Residential Engineer Reports within agreed SLA’s
• Create and provide customer quotations with agreed SLA
• Convert remedial and system upgrade/replacement quotation into orders against agreed SLA’s of conversion rate and profitability
• Support Residential Scheduling team and Engineering team with technical support and guidance
• Ensure any required remedial works for our contract customers is carried out within SLA by identifying the required works from the engineer reports, actioning the material and working with the scheduling and engineer teams to carry these works out
• Accurately update and record all activity within the CRM platform
• Provide regular technical and sales feedback to the Site Services Operations Manager
• Deliver and maintain high levels of customer service excellence and satisfaction through achieving agreed SLA’s and receiving feedback through platforms such as TrustPilot.

Experience:

• Is able to work in the Mitsubishi Electric, Manchester (Trafford Park) Office at least 3 days a week
• High level of experience and knowledge of residential heating systems, applications and legislation
• Knowledge and experience of Air Source heat pump technology and application
• Commercial knowledge and experience in a heating service and maintenance environment – can demonstrate the ability to achieve sales targets and manage quotations through to a successful outcome
• Experience in reading, reviewing and interpreting engineer reports and delivering actions off the back of them
• Familiarity of dealing with heating supply chains. Obtaining quotations and negotiating best price
• Excellent written and verbal communication skills – being able to work with colleagues and customers of differing technical skill and knowledge.
• I.T. competency & literacy - demonstrable ability to use the Microsoft suite of programs and applications
• Experience of working with a customer service (CRM) platform – (such as Dynamics 365 Field Service)
• Strong customer service skills – demonstrating a desire to find the right resolution for each customer
• Demonstrate strong team ethics – the person can support and collaborate with colleagues to provide the best, customer centric service
• Service orientated with an empathetic and pragmatic approach,
• A team player who can collaborate with all levels of stakeholders
• Resilient, find solutions to day-to-day challenges

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Group Income Protection Scheme.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors.

Equality and Diversity

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.