HVAC Field Engineer

Mitsubishi Electric – UK; United Kingdom; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Generous annual leave

Pension

Life Assurance

Private Medical

Discount platform

Cycle to Work

Long Service Awards

Holiday Buy

Job summary

Mitsubishi Electric – UK is seeking an Applied Engineer to deliver on-site service across Scotland. You will perform planned preventative maintenance, commissions, and emergency callouts on various chiller, heat pump and A/C systems, ensuring high-quality engineering and exceptional customer service.

The role requires diagnostic skills, on-site advisory capabilities, and collaboration with regional teams. A C&G Level 2 in refrigeration and G-Gas compliance are essential, with IOSH or equivalent

Qualifications

• C&G Level 2 in Small Commercial Refrigeration & Air Con Systems is required.
• F-Gas & ODS Regulation Cat 1 certification needed.
• IOSH or equivalent safety qualification.
• Industry time-served qualification is preferred.

Responsibilities

• Attend and complete planned site visits and resolve customer issues.
• Troubleshoot and repair within defined times and processes.
• Provide on-site advice on technical installation and service issues.
• Document findings and time taken; submit real-time to regional service office.
• Support Regional Service Manager to build positive customer relationships.
• Act as on-the-job coach for less experienced team members when needed.
• Diagnose and repair system malfunctions requiring technical knowledge.
• Maintain good relationships with regional Service Coordinators and understand their needs.

Skills

Customer service

Troubleshooting

On-site advisory

Documentation

Team coaching

Education

C&G Level 2 Small Refrigeration & AC

C&G F-Gas & ODS Cat 1 (2079-11)

OSH safety qualification (IOSH)

Industry time-served qualification

Job description

Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?

Office Location: Field based around Scotland, mainly around the central belt.

About Us:

We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.

Role summary:

The Applied Engineer delivers services directly to the customer, working on a variety of equipment located at sites across a specific region. As the face of Mitsubishi Electric excellent customer service in conjunction with top quality engineering and problem-solving skills are essential. Applied Engineers report to the Regional Service Manager and will work closely with Service Supervisors, Service Coordinators & the Quality/Warranty Manager to ensure that an efficient and profitable service is delivered. Applied Engineers will carry out a variety of activities on customer sites including planned preventative maintenance (PPM), quoted works, commissioning and emergency callouts, these activities will not be restricted to Mitsubishi Electric or Climaveneta branded equipment meaning that a thorough understanding of all major brands/types of chiller, heat pumps and air conditioning equipment technology will be required.

Skills/Responsibilities:

• To attend and complete planned site visits and resolve customer issues.
• Focus on troubleshooting and repair within set timeframe and according to defined process, service agreements and customer needs.
• To provide ‘on site’ advice to the customer related to technical installation and/or service issues.
• To document all findings from the visit including the nature of the work carried out, the time taken to complete and any recommendations.
• This information will be captured electronically in real time meaning it is instantly submitted to the regional service office to enhance efficiency and customer service.
• To assist the Regional Service Manager to develop positive customer relationships and to identify any remedial works required.
• Where relevant to act as a technical ‘on the job’ coach for less experienced service team members.
• Diagnose and repair system malfunctions requiring specific technical knowledge and relevant qualifications.
• To build and maintain a good working relationship with the regional Service Coordinators and to understand their challenges and requirements.

Experience Required:

• Minimum C&G Level 2 Certificate in Small Commercial Refrigeration and Air Con Systems.
• C&G Award in F-Gas & ODS Regulations: Category 1 (C&G2079-11)
• IOSH, or equivalent, safety qualification.
• Industry time served qualification.
• Competent in water chillers and heat pumps, remedial work and commissioning.
• Fault finding and diagnostic skills.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
• Pension
• Life Assurance
• Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
• Access to Mitsubishi’s very own discount platform
• Colleague Referral Scheme
• Holiday Buy
• Long Service Awards
• Cycle to Work Scheme
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors

Equality and Diversity:

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.