Technical Sales & Support

Pedrollo Distribution Ltd; Lichfield; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Performance-related bonus

Comprehensive benefits package

Clear career progression and developp.

Job summary

Pedrollo Distribution Ltd, based at our Lichfield premises, seeks a motivated Technical Sales & Support candidate to join a well-established global leader in pumps, pump systems and water treatment products. You will be at the centre of day-to-day operations, supporting growth while delivering outstanding customer service.

You will handle sales and technical enquiries, quotations, orders and customer records, advising on product options and delivery.

Qualifications

• Experience in internal technical sales or trade counter sales within engineering, construction, or related industries.
• Knowledge of pumps, water boosting systems or water treatment products is advantageous but not essential.
• Full product training will be provided.

Responsibilities

• Act as the first point of contact for sales and technical enquiries via phone, email, and website.
• Provide sales administration support including quotations, orders, and maintaining customer records.
• Advise customers on product selection, specifications, availability and delivery options.
• Manage general customer enquiries and deliver prompt, effective solutions.
• Proactively contact lapsed accounts to re-establish relationships and identify new sales opportunities.
• Collaborate with suppliers and colleagues to ensure a seamless customer experience.

Skills

Customer-focused

Communication skills

Proactive problem solving

Relationship building

Education

Engineering degree

Job description

Due to continued growth, Pedrollo Distribution & Powertank are looking to expand their Technical Sales & Support team.

Are you ready to take the next step in your career with a well-established global leader in the manufacture and distribution of pumps, pump systems, and water treatment products? We are seeking a motivated and customer-focused individual to play a key role within our growing sales team, helping customers identify the right solutions while building strong relationships with both customers and suppliers.

About the Role

Based at our Lichfield premises, conveniently located close to train and bus links and offering free secure on-site parking, you will be at the centre of our day-to-day operations, supporting business growth and delivering outstanding customer service.

Your responsibilities will include:

• Acting as the first point of contact for sales and technical enquiries via telephone, email, and our website.
• Providing sales administration support, including preparing quotations, processing orders, and maintaining accurate customer records.
• Advising customers on product selection, specifications, availability, and delivery options.
• Managing general customer enquiries and delivering prompt, effective solutions.
• Proactively contacting lapsed accounts to re-establish relationships and identify new sales opportunities.
• Working closely with suppliers and colleagues to ensure a seamless customer experience.

About You

This role would suit someone who enjoys engaging with customers and providing practical solutions. We welcome applications from individuals with experience in:

• Internal technical sales
• Trade counter sales within engineering, construction, or related industries
• Engineering graduates looking to begin a career in technical sales

Experience or knowledge of pumps, water boosting systems, or water treatment products would be advantageous, but it is not essential. Full product training will be provided, and we are keen to hear from candidates with transferable skills gained in similar technical or engineering-based sales environments.

You will be:

• Confident communicating with customers and colleagues
• Proactive and solution-focused
• Organised with strong attention to detail
• Eager to learn and develop technical knowledge
• Motivated by career progression opportunities

Why Join Us?

We are committed to your success and provide extensive product training to ensure you have the knowledge and confidence to excel in your role.

Work-Life Balance

Enjoy a standard working week of 08:30 - 17:00, Monday to Thursday, 08:30 - 16:00 Friday, with no weekend working or shift patterns.

Competitive Package

In addition to a competitive salary, which is negotiable depending on experiance, you'll benefit from:

• Performance-related bonus scheme
• Comprehensive benefits package supporting your personal and professional wellbeing
• Clear career progression and development opportunities
• The opportunity to join a successful and growing business with a strong reputation in the industry

If you are looking for a rewarding career in technical sales with a company that invests in its people, we'd love to hear from you.