Technical Sales Manager

CRENDON TIMBER ENGINEERING LIMITED; North East; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive bonus scheme

Comprehensive training opportunities

Employee referral scheme

Retail discounts cashback

Employee Assistance Programme (EAP)

Long service awards

Health & wellbeing incentives

Purchase annual leave scheme

Cycle to work scheme

Annual summer event

Free eye tests

Job summary

Crendon Timber Engineering, based in Washington, is seeking a Technical Sales Manager to drive branch sales in the merchant, local developer and self-build markets. You will produce estimates and support the wider region with technical knowledge to grow opportunities.

Ideal candidates will have strong communication, account management skills, a full driving licence and willingness to travel. Experience with MiTek PAMIR is preferred, but training roles will be considered.

Qualifications

• Confident written, verbal and interpersonal communication skills to liaise with colleagues and customers.
• Good account management skills with both existing customers and development of new opportunities.
• Full and clean driving licence and willing to travel.
• Able to work as part of a team in an open office environment but also be self-motivated to meet deadlines.
• Passionate about exceeding customer expectations and providing excellent customer service.
• Good understanding of IT (Microsoft Office 365).
• MiTek PAMIR experience preferable.
• Experience is preferred; however, development Junior and training roles will be considered.

Responsibilities

• Liaise with customers both in person and over the phone to forge strong relationships, delivering high levels of customer service.
• Organise site and customer visits to generate enquiries, obtain information and support our customers.
• There will be an expectation to be out of the office on average 2 days per week, the remainder will be office based offering quotations and negotiating orders
• Interpret customer requirements, providing efficient and professional estimates whilst ensuring cost effectiveness in line with KPIs.
• Deliver high levels of customer service, advising product availability, delivery dates, transport schedules and lead times promptly and accurately
• Proactively chase sales leads and opportunities in line with sales ledgers and KPIs.

Skills

Communication

Account management

Driving licence

Team player

Customer service

MS Office 365

MiTek PAMIR

Sales experience

Tools

MiTek PAMIR

Microsoft Excel

Microsoft Word

Job description

Location: Washington, North East Hours of Work: 40 hours per week Salary: Competitive + Bonus Scheme

Join our team! We have an exciting opportunity for a Technical Sales Manager to join our friendly and hardworking team at our Washington branch. You will be responsible for the growth and maintenance of branch sales in the merchant, local developer & self-build markets as well as producing estimates and offering support to the wider region. We are looking for an individual with natural ability to build a rapport and communicate with customers, providing them with technical knowledge and experience to drive opportunities across our market sector.

About us

Since 1967, Crendon Timber Engineering has been at the forefront of our industry. With more than 12 sites across the UK and continuing to expand we manufacture high quality Timber Frame, Roof Trusses, Posi-Joists, and a wide range of engineered timber solutions. Were dedicated to supporting our customers, growing our team and giving back to local communities through charity partnerships

Your responsibilities will include but not limited to:

• Liaise with customers both in person and over the phone to forge strong relationships, delivering high levels of customer service.
• Organise site and customer visits to generate enquiries, obtain information and support our customers.
• There will be an expectation to be out of the office on average 2 days per week, the remainder will be office based offering quotations and negotiating orders
• Interpret customer requirements, providing efficient and professional estimates whilst ensuring cost effectiveness in line with KPIs.
• Deliver high levels of customer service, advising product availability, delivery dates, transport schedules and product lead times promptly and accurately
• Proactively chase sales leads and opportunities in line with sales ledgers and KPIs.

Skills required but not limited to:

• Confident written, verbal and interpersonal communication skills required to liaise with colleagues and customers.
• Good account management skills with both existing customers and development of new opportunities.
• Full and clean driving license and willing to travel.
• Able to work as part of a team in an open office environment but also be self-motivated to meet deadlines.
• Passionate about exceeding customer expectations and providing excellent customer service.
• Good understanding of I.T (use of Microsoft Office 365 suite).
• MiTek PAMIR experience preferably.
• Experience is preferred; however, development Junior and training roles will be considered.

What do we offer?

• Competitive bonus scheme
• Comprehensive training opportunities potential to progress within our organization
• Employee referral scheme (£250 reward)
• Retail discounts cashback on major retailers
• Employee Assistance Programme (EAP)
• Long service awards additional leave & up to one months salary
• Health & wellbeing incentives
• Purchase annual leave scheme
• Cycle to work scheme
• Annual summer event to celebrate our anniversary
• Free eye tests

At Crendon, we are committed to building an inclusive and diverse workforce where everyone feels supported. We believe that a diverse workforce brings a broader range of experiences, ideas and perspectives which helps us grow stronger as an organisation. Our goal is to create a welcoming environment that encourages individuals from all backgrounds to apply and thrive within our team.We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.