Technical Sales Coordinator

Neighbourly®; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Neighbourly is seeking a driven, organised coordinator to turn engineer recommendations into booked works, owning opportunities from first contact to completion. You’ll nurture relationships with engineers, customers, and internal teams, ensuring timely follow-up and clear communication to protect revenue.

You will manage a high volume of engagements, balance customer needs with urgency, and use CRM tools to track pipelines and forecasts, contributing to ambitious sales targets.

Qualifications

• Minimum 2 years’ experience in a technical, sales, or service-based role (ideally within construction, trades, or property maintenance).
• Proven track record of achieving targets and delivering strong commercial or sales outcomes.
• Strong organisational skills with the ability to prioritise effectively in a fast-paced environment.
• A naturally curious mindset, with the ability to understand customer needs and technical recommendations.
• Persistence and resilience when following up on opportunities and overcoming objections.
• Confident communicator with strong negotiation and influencing skills (written and verbal).
• Comfortable using CRM systems and Microsoft Excel.
• Ability to collaborate effectively with engineers, project managers, and internal teams.
• Customer-focused approach, with the ability to build rapport and deliver a positive experience.
• Hands-on understanding of trade work or site environments is highly valued.

Responsibilities

• Develop relationships with a defined list of engineers to help build and foster a collaborative partnership
• Own and drive engineer-generated opportunities from recommendation through to booking and completion
• Proactively follow up on recommended works (typically up to £1000), converting estimates into confirmed jobs
• Manage a high volume of customer interactions, delivering clear, professional, and confident communication
• Negotiate with customers to secure bookings while managing expectations and maintaining trust
• Work closely with engineers to understand the scope, urgency, and context of recommended works
• Interpret technical recommendations and explain them clearly to customers
• Use sound commercial judgement to balance customer needs, job value, urgency, and engineer availability
• Maintain accurate and up-to-date records across CRM systems and Excel, including forecasts, pipelines, and outcomes
• Monitor and progress all “on hold” jobs, including those awaiting payment, materials, or further confirmation
• Achieve individual and team sales targets and performance metrics
• Handle all associated administration accurately and efficiently

Skills

Relationship building

CRM experience

Excel

Negotiation

Communication

Tools

CRM systems

Microsoft Excel

Job description

Neighbourly is seeking a driven, organised coordinator to turn engineer recommendations into booked works, owning opportunities from first contact to completion. You’ll nurture relationships with engineers, customers, and internal teams, ensuring timely follow-up and clear communication to protect revenue.

You will manage a high volume of engagements, balance customer needs with urgency, and use CRM tools to track pipelines and forecasts, contributing to ambitious sales targets.