Technical & Quality Assistant

JR United Kingdom; Loughborough; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Technical & Quality Assistant to ensure that products meet quality, ethical, and legal standards. This role involves reviewing technical processes, providing support to design teams, and managing product testing to align with sustainability goals. The ideal candidate will possess extensive knowledge of textiles, strong organizational skills, and the ability to communicate effectively. Join this dynamic team and contribute to innovative projects that enhance quality and sustainability in luxury interior furnishings.

Qualifications

• Extensive knowledge of textiles and testing requirements.
• Ability to interpret test results and decide accordingly.
• Excellent communication and organizational skills.

Responsibilities

• Review technical development processes to improve efficiency.
• Provide technical support to design and customer service teams.
• Manage all required testing and record results in databases.

Skills

Textiles Knowledge

Problem-Solving Skills

Organizational Skills

Communication Skills

Analytical Thinking

Job description

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Technical & Quality Assistant, Loughborough

Client:

Location: Loughborough, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Technical & Quality Assistant

To ensure that quality, ethical and legal standards are met on all products and that they align with our group sustainability requirements.

Responsibilities:

• Review technical development processes and systems to improve efficiency and accuracy.
• Provide technical support to the design and customer service teams to ensure fabrics, wallpapers, and paints meet required standards.
• Understand testing requirements for different end uses and carry out tests accordingly.
• Make decisions on next steps if fabrics fail FR or other test parameters, liaising with designers to adapt designs for application/production.
• Test and support certification/documentation for National Accounts, Contract Orders, and Specials as requested by Sales.
• Manage all required testing, record results in relevant databases.
• Request and verify technical information from suppliers, ensuring completeness and timeliness.
• Support product lifecycle and sustainability goals, ensuring products meet certifications and accreditation (e.g., Sustainability, Carbon Reduction, Eco Friendly, FR treatments, Packaging).
• Analyze physical test samples, upload data, and suggest actions.
• Maintain technical information within Mertex (usage, care, FR finishes).
• Assign Usage Code, Care Code, FR code, and Tariff code to fabrics and wall coverings.
• Verify technical details from suppliers and input data into launch files or systems.
• Stay updated on relevant legislation.
• Share knowledge on FR treatments and train colleagues.
• Execute due diligence, re-test as per schedule across the group.
• Inspect fabrics and wallpapers in response to technical complaints, re-testing if necessary.
• Support customer service and sales teams with product and technical training, resolving queries and warranty issues.
• Promote knowledge sharing for easy access to information.
• Complete assessment and testing forms for new developments.
• Follow stage gate processes, meet deadlines, and communicate risks or changes.
• Decide product/collection suitability for end use.
• Ensure technical accuracy of published materials, proofread content, and create/update technical info tables.
• Assess risks on fabrics based on application, support quality improvements, re-test if needed.
• Approve bulk shipment samples.
• Check fabrics and trims, resolve issues with mills.
• Approve packaging labels, check trims, repeats, matching info, and perform QC on samples and bulk.
• Support master’s process and procedures.
• Undertake ad-hoc projects as assigned by the Technical Manager.
• Perform other reasonable duties and comply with health and safety requirements.

Process Management:

• Ensure efficient and timely execution of processes, aiming for cost-effectiveness and high service quality.
• Implement best practices, aiming for zero errors and waste.
• Automate routine activities to reduce manual intervention.
• Maintain accurate data in company systems.
• Identify bottlenecks, analyze root causes, and suggest improvements.

Measures of Success:

• Use substrates fit for purpose to reduce wastage.
• Contribute to sustainability initiatives.
• Reduce complaints by ensuring products meet standards from launch.
• Enhance brand perception through quality improvements.

Skills & Experience:

• Extensive knowledge of textiles and testing requirements.
• Organizational and problem-solving skills.
• Knowledge of production methods and textile properties.
• Excellent communication, organization, and prioritization skills.
• Ability to interpret test results and decide accordingly.

Behaviours:

• Customer focus, respect, accountability, effective communication, innovation, consistency, attention to detail, organization, analytical thinking, and commercial acumen.

About Us:

Sanderson Design Group is an international luxury interior furnishings company with a rich history of over 160 years, comprising brands like Sanderson, Morris & Co., Zoffany, Harlequin, and others. Our purpose is "To bring the Beautiful into People’s Homes and Lives".