Technical Program Manager

Marks and Spencer plc (UK); City of Westminster; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Colleague discount

Holiday entitlement

Discretionary bonus

Pension & Life Assurance

Induction & training

M&S Choices perks

Parental leave policies

Wellbeing support

Volunteer day

Job summary

Marks & Spencer plc is seeking a senior Programme Delivery lead to drive end-to-end technology programmes across architecture, engineering, product and business teams. You will shape governance, manage dependencies and coordinate multiple suppliers to achieve on-time, high-quality outcomes.

The role emphasises stakeholder communication, operational readiness and continuous improvement, with a strong focus on agile or hybrid delivery in a retail tech environment.

Qualifications

• Experience delivering complex technology programmes in cross-functional environments.
• Ability to shape and govern delivery with clear milestones and governance.
• Strong communication with diverse stakeholders across architecture, product and business.

Responsibilities

• Lead the end-to-end delivery of technology programmes and initiatives, ensuring successful outcomes against scope, timelines and quality measures.
• Shape delivery plans from approved business requirements and establish governance, reporting and delivery rhythms.
• Coordinate work across multiple teams, suppliers and partners, managing dependencies and maintaining alignment throughout delivery.
• Manage risks, issues, assumptions and changes, providing clear recommendations and timely escalation where needed.
• Champion stakeholder communication, implementation planning, operational readiness and continuous improvement through lessons learned.
• Experience delivering complex technology programmes in cross-functional environments.
• Comfortable with Architecture, Engineering, Product and Business teams to deliver shared outcomes.
• Programme planning, governance, dependency management and balancing priorities with delivery commitments.
• Able to manage suppliers, implementation partners and third-party vendors while navigating risks, issues and change effectively.
• Strong communicator with stakeholder management skills and an understanding of technology delivery, systems integration and Agile or hybrid ways of working.

Skills

Stakeholder management

Agile delivery

Cross-functional collaboration

Risk management

Technology delivery

Job description

• Lead the end-to-end delivery of technology programmes and initiatives, ensuring successful outcomes against agreed scope, timelines and quality measures.
• Shape delivery plans from approved business requirements and establish effective governance, reporting and delivery rhythms.
• Coordinate work across multiple teams, suppliers and partners, managing dependencies and maintaining alignment throughout delivery.
• Manage risks, issues, assumptions and changes, providing clear recommendations and timely escalation where needed.
• Champion stakeholder communication, implementation planning, operational readiness and continuous improvement through lessons learned.

  You bring experience delivering complex technology programmes or projects within cross-functional environments.

• Comfortable working with Architecture, Engineering, Product and Business teams to deliver shared outcomes.
• Experienced in programme planning, governance, dependency management and balancing business priorities with delivery commitments.
• Able to manage suppliers, implementation partners and third-party vendors while navigating risks, issues and change effectively.
• Strong communicator with stakeholder management skills and an understanding of technology delivery, systems integration and Agile or hybrid ways of working.

  We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/ 7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.