Platform Engineer - Network Operations

M& S; Salford; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

20% colleague discount across M&S

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension

Induction and training programmes

M&S Choices perks

Parental/adoption policies

Wellbeing support

Volunteer day

Job summary

M&S is seeking an experienced Lead, Network Operations in the United Kingdom to oversee the day-to-day operation, availability and stability of the network platform, ensuring resilience and security. You will lead incident, problem and change activities, collaborate with suppliers and stakeholders, and drive automation, monitoring and KPI frameworks to improve service quality and cost-efficiency.

This role offers a structured induction, training programmes and a supportive culture focused on

Responsibilities

• Lead day-to-day operation, availability and stability of the M&S network platform, ensuring services remain resilient, secure and reliable.
• Manage incident, problem and change activities, providing technical leadership during escalated incidents and driving effective resolution and root cause analysis.
• Partner with suppliers, service providers and internal stakeholders to deliver service performance, governance, compliance and operational excellence.
• Develop and improve operational processes, automation, monitoring, reporting and KPI frameworks to enhance service quality and efficiency.
• Champion continuous improvement, identifying opportunities to strengthen reliability, security, resilience and cost-effectiveness across the network estate.
• You bring experience in enterprise network operations, including cloud, datacentre, WAN, LAN, wireless and security technologies.
• Comfortable working with ITIL processes, ITSM tooling, service management disciplines and performance reporting.
• Able to analyse complex technical issues, perform root cause analysis and communicate solutions clearly to both technical and non-technical audiences.
• Experience working with partners and cross-functional teams, building strong relationships to deliver outcomes in complex environments.

Skills

Network operations

Incident management

Automation

ITIL

Security

Cloud

Datacentre

Cross-functional collaboration

Job description

• Lead the day-to-day operation, availability and stability of the M&S network platform, ensuring services remain resilient, secure and reliable.
• Manage incident, problem and change activities, providing technical leadership during escalated incidents and driving effective resolution and root cause analysis.
• Partner with suppliers, service providers and internal stakeholders to deliver service performance, governance, compliance and operational excellence.
• Develop and improve operational processes, automation, monitoring, reporting and KPI frameworks to enhance service quality and efficiency.
• Champion continuous improvement, identifying opportunities to strengthen reliability, security, resilience and cost-effectiveness across the network estate. You bring experience in enterprise network operations, including cloud, datacentre, WAN, LAN, wireless and security technologies.
• Comfortable working with ITIL processes, ITSM tooling, service management disciplines and performance reporting.
• Able to analyse complex technical issues, perform root cause analysis and communicate solutions clearly to both technical and non-technical audiences.
• Experience working with partners and cross-functional teams, building strong relationships to deliver outcomes in complex environments.
• You have a collaborative and accountable approach, with an interest in continuous improvement, automation, security and operational excellence. We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/ 7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.