Full Line Store Manager

Marks and Spencer plc (UK); Cheshunt; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Colleague discount 20%

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Tailored induction and training

Job summary

Marks & Spencer plc (UK) in the United Kingdom is seeking a senior store leader to drive the full retail plan and P&L performance. You will set strategy, build a high-performance culture, coach managers, and champion omnichannel adoption to deliver a seamless customer journey across platforms.

The role requires a proven track record of leading large teams in fast-paced retail, with strong communication, strategic thinking, and the ability to balance big picture goals with operational detail.

Qualifications

• Experience leading large teams in a fast-paced retail environment.
• Strong planning, performance management and resilience.
• Confident using digital tools, data and systems to make better decisions and coaching others.

Responsibilities

• Lead the delivery of the full retail plan across the store, driving commercial, operational, visual and people performance to deliver P&L.
• Set strategy and direction for the store and ensure accountability.
• Own the change agenda and transformation initiatives with urgency and pace.

Skills

Leadership

Change management

Data-driven decisions

Omnichannel

Communication

People development

Job description

Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the P&L. - Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it. - Own the change agenda landing transformation initiatives with clarity, urgency and pace. - Build a high-performance culture by coaching managers, growing talent, and creating a store people want to join and stay in. - Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency. - Drive digital adoption and omnichannel capability - helping teams sell across all platforms and channels. - Be the voice of your store - representing your people, saying it as it is and owning the follow-through on what needs to improve. - Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.

A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards and results. - Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact. - A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you. - Strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations. - Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same. - Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Please note we're hiring across the Essex Region rather than an individual store, meaning successful candidates will be considered for various management opportunities across London offering variety, flexibility, and the chance to build a meaningful and significant career with M&S. Cheshunt will be the training store but not your base location.

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special...

• 20% colleague discount across all M&S products and many of our third party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family.
• A charity volunteer day to support a cause you're passionate about through a dedicated day away from work.