Technical Product Support Specialist

JR United Kingdom; Long Itchington; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Technical Product Support Engineer to enhance security solutions. In this role, you will provide expert technical support, ensuring customers' access control systems are installed and maintained effectively. You will troubleshoot issues, offer detailed technical advice, and take ownership of customer concerns. This position offers a chance to work with cutting-edge technology in a collaborative environment, with opportunities for career growth. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Competitive salary

Benefits package

Career growth opportunities

Collaborative team environment

Qualifications

• 2+ years of experience in a technical support role, preferably in access control.
• Strong understanding of access control systems and networking technologies.

Responsibilities

• Provide expert support to customers for access control systems.
• Troubleshoot and resolve customer issues effectively.

Skills

Troubleshooting

Problem-solving

Customer service

Networking

Technical support

Education

Bachelor's degree in Engineering

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

Access control software

Biometric systems

Card readers

Controllers

Job description

Social network you want to login/join with:

Technical Product Support Specialist, Long Itchington

Client:

Mansell Recruitment Group

Location:

Long Itchington, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Job Title: Technical Product Support Engineer – Access Control Systems

Job Type: Full-Time

My client is a leading manufacturer of innovative access control solutions, providing high-quality security systems to organizations worldwide. They pride themselves on delivering cutting-edge technology and exceptional customer service to ensure their customers' security needs are met. They are currently seeking a highly skilled and motivated Technical Product Support Engineer to join their team.

Job Overview:

As a Technical Product Support Engineer, you will be responsible for providing expert support to customers, ensuring that their access control systems are installed, configured, and maintained effectively. You will be the go-to person for troubleshooting, issue resolution, and providing detailed technical advice to customers. This is a fantastic opportunity for someone with a passion for technology and customer service.

Technical Product Support has three primary responsibilities:

1. Taking ownership of customer issues reported and seeing these through to resolution.
2. Researching, diagnosing, troubleshooting, and identifying solutions to resolve product issues.
3. Following standard procedures for proper escalation of unresolved issues to the appropriate teams.

Qualifications:

Bachelor's degree in Engineering, Computer Science, Information Technology, or related field (or equivalent experience).

2+ years of experience in a technical support role, preferably in access control or security systems.

Strong understanding of access control systems, networking, and related technologies.

Excellent troubleshooting and problem-solving skills.

Experience with access control software and hardware, including card readers, controllers, biometric systems, and software platforms.

Customer-focused with a strong attention to detail and a solutions-oriented approach.

Why Apply?

Competitive salary and benefits package.

Opportunity to work with cutting-edge technology in the security industry.

Collaborative and supportive team environment.

Career growth opportunities within a rapidly expanding company.