Electrical Technical Support Manager

Thames Water Utilities Limited; London, Long Reach, Basingstoke; On-site; GBP 60,000 - 70,000; Full time

Job summary

Thames Water Utilities Limited seeks an Electrical Technical Support Manager to lead a team and ensure reliable support for electrical systems within their waste division. The role requires significant experience in electrical engineering, managing projects, and ensuring compliance with safety regulations across multiple locations. You will engage with various stakeholders and provide essential technical insights and support to enhance operational efficiency and safety compliance. Competitive salary and benefits included.

Benefits

Competitive salary up to £70,000 per annum

Overtime opportunities

26 days holiday plus bank holidays

Contributory pension scheme

Personal medical assessments

Wider benefits scheme

Qualifications

• Significant experience in electrical engineering within utilities.
• Operational experience as an Authorised Person.
• Understanding of Electricity at Work Regulations.

Responsibilities

• Lead a team providing technical support and oversee electrical asset installations.
• Engage with key stakeholders ensuring alignment with operational needs.
• Conduct fault investigations and manage maintenance reporting.

Skills

Electrical engineering

Health and safety regulations

Project management

Technical support

Stakeholder engagement

Mentoring and coaching

Education

Degree or HNC in electrical engineering

Formal training in BS7671

Authorised Person designation

Job description

Basingstoke - RG24 8LL, Beckton - IG11 0AD, Long Reach - Dartford - DA1 5PP, Maple Lodge - Rickmansworth - WD3 9SQ, Oxford STW - OX4 4YU, Rye Meads Sewage Works - SG12 8JY

Job title Electrical Technical Support Manager Ref 40934 Division Asset Operations & Capital Delivery Location Basingstoke - RG24 8LL, Beckton - IG11 0AD, Long Reach - Dartford - DA1 5PP, Maple Lodge - Rickmansworth - WD3 9SQ, Oxford STW - OX4 4YU, Rye Meads Sewage Works - SG12 8JY Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary up to £70,000 depending on skills and experience + a car allowance on top! Job grade B Closing date 24/06/2025

About the role:

We are currently recruiting for an Electrical Technical Support Manager to join our waste division at Thames Water. you can be based at a number of our Sewage Network sites, depending on your location, but will be expected to travel as and when required.

As the successful candidate, your role will be to lead a team of Technical Support Engineers providing all-around technical support to the Electrical Services team across process operations and Capital Delivery. This would include the overall responsibility to ensure that the installation of significant electrical assets is controlled by adequate arrangements for construction, commissioning and handover, in accordance with the TWUL asset standards.

The accountability for the delivery of directly managed projects by the team in accordance with the asset standards is an essential aspect of this role. The effectiveness and success of this role would require frequent engagement with the key stakeholders from Operations, Engineering, Capital Delivery and Health Safety and Wellbeing functions.

Your team will be actively involved in the frontline operation and maintenance of the electrical assets, require a continuous level of technical support in resolving problems, implementing solutions, delivering asset upgrade programmes and investigating unsafe or undesirable incidents.

What you’ll be doing as the Electrical Technical Support Manager

• Lead in the provision of technical support resources to engage and advise on the operation and maintenance of electrical systems. Provide input to the risk management process.
• Stakeholder Engagement Frequent engagement with the business stakeholders from Operations, Engineering, Capital Delivery and Health Safety and Wellbeing functions to ensure the needs are understood and against which the work of the team is aligned.
• Capital Delivery Programmes: Ensure a timely input and liaison support to high voltage or complex low voltage asset upgrade schemes. Accountability for the delivery of directly managed capital programmes by the team.
• Investigation of faults: Provide leadership in ensuring that serious electrical system failures or unsafe event investigations are carried out and reports are produced.
• Governance of records Lead in the management of maintenance reports, asset registers, manuals and other technical information. Asset surveys and assessments. Carry out planned electrical network site inspections. Lead the team in undertaking asset assessment surveys and produce.

Base Location: Maple Lodge - Rickmansworth - WD3 9SQ

What you should bring to the role

• Significant experience in the application of electrical engineering within a large industrial utility or water company
• Working knowledge of health and safety regulations, and in particular, electrical safety rules and procedures
• Operational experience as an Authorised Person
• Engaging with operational management teams, contractors and other third parties.
• Experience in mentoring and coaching others
• Oversee the production and management of maintenance and fault-finding activity reports
• Essential Technical Skills & Qualifications
• Degree, HNC, in electrical engineering or significant related experience
• Formal training in The Requirements for Electrical Installations BS7671
• Appointment as an Authorised Person for high voltage or low voltage systems
• Proven working experience in industrial electrical power engineering
• Understanding of the Electricity as Work Regulations and the application to electrical systems in the business

What’s in it for you?

• Competitive salary up to £70,000 per annum, depending on skills and experience
• Standby rota payments & Overtime opportunities can increase this earning potential upon completion of essential company training
• 26 days holiday per year, increasing to 30 days with the length of service (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.