Technical Product Specialist – Passive Fire Protection (Cavity Barriers & Firestopping)

ARC Building Solutions; Leeds; On-site; GBP 31,000 - 40,000; Full time

Job summary

ARC Building Solutions is hiring a Technical Product Specialist focused on cavity barriers, firestopping and passive fire protection systems. The role is customer-facing and requires the ability to explain detailed product and test information to customers from design through installation.

You will support product testing, documentation, and training while contributing to new product development. A relevant construction or technical qualification is advantageous, with IFE Level 2 or higher

Qualifications

• Two years in a customer-facing role within construction, building products or similar.
• Experience with passive fire protection, cavity barriers or firestopping is preferred.
• Ability to interpret drawings and test evidence and explain technical information clearly.

Responsibilities

• Provide technical customer support, reviewing drawings and specs to help customers select ARC products.
• Assist in product testing, certification records, and aligning with market requirements.
• Develop and maintain accurate product documentation and ensure CCPI compliance where relevant.
• Create and deliver training materials; share knowledge with colleagues and partners.

Skills

Passive fire protection knowledge

Technical communication

Customer support

Reading drawings/specifications

Regulatory & Building Regulations

CRM & enquiry management

Microsoft 365

Education

IFE Level 2 in Passive Fire Protection

Tools

CRM system

Microsoft 365

Job description

Technical Product Specialist – Passive Fire Protection

£31,000 – £40,000

ARC Building Solutions | Technical Department

ARC Building Solutions is looking for a Technical Product Specialist to join our Technical team, with a particular focus on cavity barriers, firestopping and passive fire protection systems.

This is a customer-facing role suited to someone with experience in construction products, passive fire protection or the wider building materials industry. You'll need to be comfortable understanding detailed product and test information and explaining it clearly and practically to customers.

You’ll support customers from early design and specification through to installation and handover. You’ll also support product testing and certification, documentation, training and new product development.

What you'll be doing

Technical customer support

• Respond to customer enquiries relating to ARC products and applications.
• Review drawings, specifications and construction details to help customers select appropriate products.
• Provide clear and accurate advice throughout a construction project.
• Ensure advice is consistent with relevant Building Regulations and CCPI principles.
• Record customer enquiries and advice using our CRM system. [Product Sp...rofile.pdf | PDF]

Product testing & certification

• Support the planning and coordination of product testing.
• Help maintain test evidence, certification and associated records.
• Work with our product development team to ensure testing programmes reflect customer and market requirements.

Technical documentation

• Help ensure product information is accurate, consistent and controlled.
• Review product and technical documentation prior to publication.
• Support ARC's approach to the Code for Construction Product Information (CCPI).

Training & knowledge sharing

• Develop training materials covering ARC products, applications, installation, documentation and test evidence.
• Deliver training to colleagues, customers and external partners.
• Support product knowledge and understanding across the business.

What we're looking for

You’ll ideally have at least two years' experience in a customer-facing role within construction, building products or a related industry.

We're particularly interested in people who have experience or knowledge of:

• Passive fire protection and firestopping products
• Cavity barriers and building envelope construction
• Construction drawings and details
• Building Regulations and construction processes
• Test reports and third-party certification
• Communicating complex information clearly
• Customer support within a technical or construction environment
• CRM or enquiry management systems
• Microsoft 365

A relevant construction or technical qualification would be advantageous. IFE Level 2 in Passive Fire Protection or above is particularly desirable, with Level 3 beneficial.

About you

We're looking for someone who is:

• Technically minded and comfortable working with detailed information
• Confident communicating with customers and colleagues
• Comfortable interpreting drawings, test evidence and product documentation
• Organised and able to manage multiple customer enquiries
• Proactive and willing to take ownership of enquiries
• Interested in developing deeper expertise in passive fire protection
• Able to explain complex information clearly and practically