Technical Product Owner (Salesforce)

AXA UK; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

AXA UK is seeking a Technical Product Owner to drive Salesforce configuration and implementation for its Claims & Distribution Portfolio in London. This role involves working closely with global teams to deliver high-value product outcomes while ensuring customer needs are met through effective collaboration and Agile practices. The ideal candidate will have strong Salesforce expertise and a passion for business process optimization within the insurance industry.

Benefits

Vibrant and inclusive environment

Career development opportunities

Supportive culture promoting work-life balance

Qualifications

• Proven track record in working with Salesforce.
• Understanding of Salesforce sharing and security.
• Experience implementing configuration changes in Salesforce.

Responsibilities

• Defines and prioritizes features and stories with stakeholders.
• Manages the product backlog and ensures clear user stories.
• Leads customer-driven design and usability testing.

Skills

Salesforce Configuration

Business Process Optimisation

Agile Methodologies

Communication

Collaboration

Teamwork

Education

Relevant industry or functional experience in insurance

Job description

Role Title: Technical Product Owner (Salesforce)

Department: Technology

Team: Claims & Distribution Portfolio

Location: London, UK

Type: Permanent

About the Role:

This Tech Product Owner will be responsible for the supporting and configuring of Salesforce. It will be key member of the team responsible for implementing, maintaining and championing Salesforce, working closely with the global Salesforce teams. This role will be initially focussed on continuing the implementation of the Underwriting Journey and CRM via several priority initiatives covering multiple business functions, while working with colleagues across Technology and Operations Business Agility Lead. Salesforce functional and configuration experience is essential

About the Department & Team

The Technology team reports into the Chief Information Officer and is responsible for the delivery of key services to the LII and LMRe Business ranging from technical services to business process. The team provides the architecture, and the delivery skills and resources required to support business outcomes.

Key Responsibilities:

As a member of the Agile team, representing the voice of the customer and the organization through the delivery of business value. Working closely with stakeholders (business and technology), they define and prioritize features and stories, ensuring alignment with customer needs and global organizational goals.

Understands customers' problems in detail and ensures the problems are clearly defined, prioritized and the team is focused on the most valuable work. The Technical Product Owner must ensure there is an aligned understanding of how the team can provide the highest value to the customer through the lens of the portfolio.Collaborates with other teams, technologies and architects across portfolios to develop a deep understanding of the technologies and systems they support.

• Collaborates with Business Agility Product Owners and stakeholders to contribute to the development of the program vision.

• Assists with monitoring user adoption

• With the team, accountable for developing and achieving product level KPIs. Manages product(s) with a moderate degree of strategy, scope, and complexity.

• Owns and maintains the technical product backlog and is accountable for its contents and prioritization. Accountable for clear, actionable user stories.

• Sets priorities and actively participates in squad/team quarterly planning. Collaborates with more senior Product Owners to set priorities for program quarterly planning.

• Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities. Participates in team demos, retrospectives, and all other ceremonies.

• Works daily with the agile working group, clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy.

• Collaborates with technology and business leadership to align development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution. Resolves open issues/questions quickly and efficiently.

• Monitors and maintains the product health, supporting long-term product viability and efficiency, and balancing long and short term and costs withdesired outcomes.

• Analyzes and reports on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product.

• Understands regulatory, compliance, and other industry constraints on the product and prioritizes accordingly. Negotiates with internal and external teams to ensure priorities are aligned across squads/teams both within and outside the portfolio.

• Collaboratively builds the squad/team product roadmap, contributes to strategy inputs from stakeholders. Contributes to program level planning.

• Influences stakeholder expectations for delivery of new capabilities, features, and functionalities.

• Communicates expected value and any changes in value to be delivered in each iteration (sprint, monthly, quarterly, etc.) based on the team-determined capacity.

• Leads customer-driven design and usability testing for the squad/team. Collaborates on CDD and UAT across the program. Ensures a well-positioned product through market & industry analysis.

• Assists the technical team with testing, user research, UX etc.

• Supports the Scrum Master in removing impediments wherever possible.

Skills and Experience:

• Proven track record in working with Salesforce and business process optimisation

• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)

• Experience implementing Salesforce configuration changes, including (but not limited to): flow, fields, page layouts, record types, custom settings, dashboards and reports

• Relevant industry or functional experience in insurance

• Strong communication and collaboration skills

• Experience working with or in Agile teams

• Ability to influence the direction and thinking of team members

• Strong teamwork, co-ordination, organization and planning skills

• Ability to understand complex requirements and own proposing technical solutions

• Ability to understand strategic needs whilst focusing on the customer

• Active in Salesforce Community

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.

• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.

• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.

• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

For more information, please follow the links below:

https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us

https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion