Technical Product Manager (12 Month FTC)

Civica; United Kingdom; On-site; GBP 70,000 - 110,000; Full time

Job summary

Civica is seeking a Technical Product Manager to translate complex business problems into clear, customer-focused requirements and manage backlogs across cross-functional teams. You will drive product delivery with agile practices, writing precise user stories and acceptance criteria while balancing stakeholder needs and technical feasibility.

You will collaborate with engineering, design, marketing, commercial, and customer success teams to align roadmaps with Civica's GovTech ambitions,

Qualifications

• Experience turning complex business problems into actionable user stories.
• Ability to write clear acceptance criteria.
• Strong analytical skills and data-driven decision making.

Responsibilities

• Collaborate with engineering to ensure technical feasibility and quality.
• Create and refine product requirements into well-defined user stories with acceptance criteria.
• Participate in team ceremonies to align priorities and roadmaps.
• Triaging and resolving product issues with stakeholders.
• Prioritise features and tasks based on customer needs and business goals.

Skills

Backlog management

User stories

Agile/Scrum

Cross-functional collaboration

Requirements analysis

Data-driven decisions

Job description

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realize that aspiration.

Why you will love this opportunity as Technical Product Manager at Civica

As a Technical Product Manager, you are responsible for equipping your team with detailed technical requirements through a product backlog to build high quality products, delivering to our product roadmaps that align to Civica's strategic goals. Collaborating with cross-functional teams, you are able to take complex business problems and break them into simple, elegant and highly effective user stories, ensuring the end product aligns with the company's mission and vision of becoming a global GovTech champion. You are an expert in creating clear and precise customer and outcome focused requirements, you will lead by example and have hands on execution of the product delivery through product backlogs, ensuring that product development practices and backlog aligns to our roadmaps and our global vision.

Key Responsibilities

• Collaborate with engineering teams to ensure that technical solutions meet product requirements whilst providing technical guidance and oversight to ensure that solutions are technically feasible, scalable, maintainable, and meet quality standards
• Guide the engineering process by managing product backlogs, creating and refining product requirements into user stories with clear acceptance criteria
• Participating in team ceremonies, such as sprint planning, daily stand-ups, and retrospectives, to ensure the engineering team has a clear understanding of product priorities
• Triaging and resolving product-related issues, working with the engineering team to address bugs, and communicating with stakeholders to manage expectations
• Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery
• Together with the Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations
• Work closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product development
• Analysing data and metrics to inform product decisions, measure product performance, and identify areas for improvement
• Support a strong culture of knowledge sharing and product decision and design documentation
• Demonstrated experience as a Technical Product Manager, working in a modern software or product organisation
• Proven ability to create and manage backlogs, writing clear user stories with concise and detailed acceptance criteria
• Capable of prioritising features, requirements, and tasks based on customer needs, business goals, and technical feasibility
• Strong technical background with experience in software development
• Competency to participate in technical discussions, code reviews, and architecture decisions
• Continuously seeking to understand customer needs, pain points, and motivations to develop products that meet customer requirements and deliver value
• Strong analytical skills to collect, analyse, and interpret data to inform product decisions
• Ability to work effectively with cross-functional teams, including engineering, design, marketing, sales, and customer success
• Flexible to adapt to changing market conditions, customer needs, and business priorities
• Strong problem-solving skills to overcome technical, business, and customer challenges
• Operates with Agile development methodologies, such as Scrum or Kanban, to manage product development and collaborate with engineering teams
• Understanding of programming concepts, including data structures, algorithms, and software design patterns
• Knowledge of technical architecture, including system design, scalability, and performance optimisation
• Proven ability to work effectively with cross-functional teams, including engineering, commercial teams, and senior management
• Experience leading geographically distributed teams
• Experience with market research, competitive analysis, and market trend analysis
• Familiarity with UX design principles and human-centred design methodologies
• Experience with cloud-based technologies, such as SaaS, PaaS, or IaaS
• Familiarity with cloud computing platforms, including AWS, Azure, or Google Cloud
• Experience with agile development methodologies, including Scrum, Kanban, or Lean

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single