Technical People Care Consultant

TSG

Glasgow

On-site

GBP 55,000 - 75,000

Full time

9 days ago

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Benefits offered by this job

Employee ownership (EBT)

Company bonus scheme

Healthcare and cash plan

Contributory pension 4% matched

Life assurance 4 x Salary

Electric vehicle salary sacrifice

Cycle to work scheme

Paid CSR Days

25 days annual leave + holidays

Employee assistance programme

Sick pay and income protection

Gym membership discount

Job summary

TSG, a leading UK managed IT services provider, seeks a People Care Consultant to act as an on-site consultative IT Manager for key clients. Embedded 4–5 days weekly over long-term engagements, you will partner with client leadership and our Chief Technologists to align IT estates with business goals and TSG’s framework.

You will drive improvements, deliver proactive support, and guide best practices while maintaining end‑to‑end accountability for service delivery.

Qualifications

Associate-level Microsoft certifications such as AZ-500 and SC-300.
Full driving licence required.
Proven track record as an on-site IT Manager or senior consultant.
Broad knowledge of Microsoft server/desktop OS, Active Directory, Hyper‑V/VMware, and networking fundamentals.
Hands-on experience with M365, Azure, hosted Exchange and backup/DR platforms.
Strong project-management and stakeholder communication skills.
Exceptional consultative ability to translate complex tech into business recommendations.
Excellent organisational skills with multi-priority handling.
Proactive problem-solver with ownership mentality.
Experience supporting hybrid or cloud infrastructure in client-facing roles.
Commitment to continuous professional development.
Experience creating, deploying and monitoring IT policies and procedures.

Responsibilities

Conduct predefined checks and review IT systems, cloud or on‑premises.
Gather audit information and onboard new customers in internal systems.
Review technical debt and advise on improvements for client infrastructure.
Assist with strategic IT planning and roadmaps with Customer Success Managers.
Deliver projects and implement changes to infrastructure environments.
Keep clients updated on progress and renewals.
Record asset information accurately and update repositories.
Maintain CRM and ticketing systems with detailed notes.

Skills

AZ-500

SC-300

Active Directory

Hyper-V

VMware

Microsoft 365

Azure

Networking

Project management

Stakeholder comms

On-site IT Manager

Ownership mindset

Job description

As a People Care Consultant, you will act as the on-site, “consultative IT Manager/ Engineer” for our key clients. Embedded 4–5 days per week over long-term engagements (1–3 years), you will partner closely with the client’s leadership and our Chief Technologists to align their on-premises IT estate and day-to-day user services with both their strategic business objectives and TSG’s managed services framework. You’ll make decisions autonomously, drive continuous improvement, and ensure end-user satisfaction through proactive support, best‑practice guidance, and hands‑on management.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid‑market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Ownership at TSG

Every role at TSG comes with our Ownership Ladder. It sets out what ownership means here — from doing your own task well to owning the outcome end‑to‑end, following the work through every handoff until it lands, and bringing solutions rather than just problems. We include it in every job description because it applies to every person, whatever the role or level. It's the standard we hire to, work to, and back each other on. When you join us, you'll be operating above the ownership line — seeing it, owning it, solving it, and delivering it.

Why should I work for TSG?

Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
Our open and honest culture where feedback is taken on‑board and acted upon
Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
Two paid CSR days per annum that you can use to support the community
Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
Our responsibility to the environment as we work towards net carbon zero
Flexible working opportunities including home working and hybrid options
Annual salary benchmarking
Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Conducting pre-defined checks and reviewing IT systems and services, whether they are cloud-based, hybrid, or on-premises.
Collecting additional technical audit information as needed, and updating internal systems for use by colleagues, including the on‑boarding of new customers.
Reviewing technical debt and advising on system improvements to enhance the customer’s infrastructure and resilience on‑site.
Assisting with the strategic planning and road mapping of IT systems, working closely with Customer Success Managers.
Delivering projects and implementing changes to existing or new infrastructure environments for your customers.
Keeping customers regularly updated on the progress of any work being carried out for them.
Ensuring timely seamless renewals of products and services.
Ensuring Asset information is recorded, accurately and updated regularly.
Updating TSG's CRM and ticketing system as applicable and maintaining our technical information repository with detailed notes.

Knowledge, Skills & Experience;

At least one Microsoft certification at the associate level, such as:
AZ-500: Azure Security Engineer Associate.
SC-300: Identity and Access Administrator Associate
Full driving licence required.
Proven track record as an on-site IT Manager or Senior Consultant in a client-facing environment,
Strong breadth across Microsoft server and desktop OS, Active Directory, Hyper‑V/VMware, and networking fundamentals (firewalls, VPNs, VLANs).
Hands‑on experience managing M365, Azure subscriptions, hosted Exchange, and backup/DR platforms.
Demonstrable project‑management skills, including stakeholder communication and change control.
Exceptional consultative skills: able to distil complex technical topics into business‑focused recommendations.
Strong organisational skills with the ability to juggle multiple priorities and meet tight deadlines.
Proactive problem‑solver with a “you own it” mindset and high emotional intelligence.
Ability to communicate clearly and professionally at all levels across the client’s business, including vendors, whilst under pressure.
Considerable experience supporting hybrid or cloud infrastructure in a client facing capacity.
Commitment to continuous professional development.
Experience of creation, deployment and monitoring of business wide IT policies and procedures.
25 days annual leave + public holidays, rising with length of service
Employee benefits trust
Company bonus scheme