IT Field Engineer - Scotland

TTEC; Glasgow; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension after 3 months

Life Assurance: 3x salary

Income Protection

23 days holiday + birthday

CBT Nuggets training

Friday Pulse

Team events

Medical cashback (BUPA)

Career progression

Job summary

T-Tech is seeking a skilled IT Field Engineer to join our Service Desk team in Glasgow/Edinburgh. You will provide 2nd line support, troubleshoot IT systems, and collaborate with the client’s IT team to resolve incidents quickly.

The role emphasizes documentation, reporting, and continuous improvement to optimise the client’s IT environment. A strong service mindset and relevant certifications are highly valued.

Qualifications

• Previous experience in a 2nd line support role, preferably in a fast-paced environment.
• Proficient knowledge of IT systems, including hardware, software, networks, and servers.
• Strong analytical and problem-solving skills with the ability to think critically under pressure.
• Excellent communication and interpersonal skills to effectively interact with clients and team members.
• Ability to prioritize and manage multiple tasks simultaneously, ensuring deadlines are met.
• IT certifications such as ITIL, CompTIA, or Microsoft certifications are highly desirable.

Responsibilities

• 2nd Line Support: act as the go-to problem-solver in the Service Desk and own issues to resolution.
• Technical Expertise: troubleshoot complex IT system, network, server, and application problems escalated from 1st line.
• Relationship Building: partner with the client's IT team for seamless communication and incident resolution.
• Documentation & Reporting: maintain logs of incidents, solutions, and best practices; produce trend reports.
• Continuous Improvement: stay updated with new technologies and identify opportunities to improve service delivery.

Skills

2nd line support

IT systems knowledge

Analytical thinking

Communication

multitasking

IT certifications

Tools

Networking

Servers

Job description

Job Title: IT Field Engineer

Location: Glasgow & Edinburgh

Are you ready to take your IT support career to the next level? Do you thrive on tackling complex challenges and providing top-notch service? Look no further! We are seeking a highly skilled and passionate Service Desk Specialist to join our dynamic team and support a key clients.

What will your day to day look like?

1. 2nd Line Support: Serve as the go-to problem-solver and hero of the Service Desk, providing exceptional support to our client. Take ownership of technical issues, investigate root causes, and deliver timely resolutions.

2. Technical Expertise: Utilize your in-depth knowledge of IT systems, hardware, and software to troubleshoot complex issues escalated from 1st line support. Resolve problems related to networks, servers, applications, and peripherals.

3. Relationship Building: Forge strong partnerships with key stakeholders, including the client's IT team, to ensure seamless communication, collaborative problem-solving, and efficient incident resolution. Become the trusted advisor for all technical matters.

4. Documentation and Reporting: Maintain accurate records of incidents, solutions, and best practices. Prepare regular reports highlighting trends, recurring issues, and recommendations for process improvements.

5. Continuous Improvement: Stay updated with the latest technologies, trends, and industry best practices. Proactively identify opportunities to enhance service delivery, streamline processes, and optimize the client's IT environment.

About T-Tech

T-Tech is one of the fastest growing IT Consultancy, Support and Cloud Service providers in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.

Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications.

T-Tech has created a working environment that is personally and professionally challenging and enjoyable. At T-Tech you will be joining a talented team that values your input and knowledge. We are looking for highly motivated, talented individuals to join us in realising our vision.

Our Values:

Service Centric

We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.

United

We succeed as a team, pulling together to achieve our goals. We understand and respect others’ views and perspectives. We communicate openly with each other, sharing, challenging and supporting.

High Standards

We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.

Agile

We are agile in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.

• Previous experience in a 2nd line support role, preferably in a fast-paced environment.
• Proficient knowledge of IT systems, including hardware, software, networks, and servers.
• Strong analytical and problem-solving skills with the ability to think critically under pressure.
• Excellent communication and interpersonal skills to effectively interact with clients and team members.
• Ability to prioritize and manage multiple tasks simultaneously, ensuring deadlines are met.
• IT certifications such as ITIL, CompTIA, or Microsoft certifications are highly desirable.

• Pension after 3 months of employment – T-Tech will match employee contributions up to 4% of salary.
• Life Assurance: to provide security for your family, 3x salary
• Income Protection: to provide an income in the event of long term illness
• Holiday: 23 days per year plus your birthday
• Learning environment; the opportunity to work alongside experts in the latest technologies.
• Training: we have CBT nuggets
• We care about your happiness: We use Friday Pulse
• Quarterly events and more, Go-Karting, Games nights, boat parties, Crystal Maze and escape rooms are our style!
• Medical cashback with BUPA
• Exceptional career progression opportunities

Join our team, and together, we'll embark on an exciting journey of supporting our key client in Aberdeen, delivering exceptional service, and pushing the boundaries of technical excellence.