Technical Operations Manager

Pinnacle Group Limited; Tendring; On-site; GBP 48,000 - 64,000; Full time

Benefits offered by this job

Pension plans

Discounts at retailers

Leave packages

Job summary

Pinnacle Group Limited is seeking an experienced Technical Operations professional to oversee facilities services across three Clacton sites and our Thorpe-le-Soken office. You will lead all technical service operations within the Clacton PFI contracts, ensuring compliance with Health & Safety legislation and contractual obligations.

The role requires hands-on experience across multi-site contracts, managing internal teams and external contractors, with a strong technical background and focus on

Qualifications

• Experience delivering preventative maintenance plans (PPM) in line with SFG20
• Experience with lifecycle planning and utilities management
• Strong leadership of multi-site teams
• Enhanced DBS check required due to school environment

Responsibilities

• Deliver and manage PPM schedules across sites and contractors to ensure compliance.
• Incorporate lifecycle planning, utilities management and statutory compliance into operations.
• Lead site team including managers, caretakers and engineers; coordinate with Thorpe-le-Soken office.
• Ensure safeguarding and safety standards compliance; enhanced DBS check required.

Skills

Electrical bias

Team leadership

Contract management

Health & Safety

Problem solving

Education

NEBOSH

Tools

SFG20 framework

Job description

The following content displays a map of the jobs location - Colchester

Pinnacle Group is seeking an experienced Technical Operations professional to oversee facilities services across three Clacton sites comprising two secondary schools and one multi‑tenanted location that includes a school while also working from our local office in Thorpe‑le‑Soken where the management team is based. You will lead all technical service operations within the Clacton PFI contracts ensuring full compliance with Health & Safety legislation and contractual obligations. This role requires a strong track record in delivering effective FM services within a Total FM environment, overseeing both Hard and Soft FM services delivered in-house and via external contractors. It involves driving lifecycle planning, implementation, and performance monitoring in collaboration with key stakeholders.

You will be joining our Total FM team based in Clacton. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

The ideal candidate will be a confident leader with a strong technical background and hands‑on experience across multi‐site contracts, with a proven ability to manage both internal teams and contractors. You will have a deep understanding of building systems and thrive in a fast‑paced, compliance‑driven environment where proactive problem‑solving and operational excellence are key. Experience in Health & Safety management within FM will also be considered highly suitable for this role.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people‑first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key Responsibilities

• Deliver and manage preventative maintenance plans (PPM schedules) in line with the SFG20 framework, managing internal staff and external contractors to ensure compliance.
• Incorporate life cycle planning, utilities management, and statutory compliance into the operations, ensuring that all hard FM tasks are carried out according to regulatory standards.
• Lead the site team, including site managers, caretakers, and engineers, while coordinating with the Thorpe‑le‑Soken office.
• Ensure all work is compliant with safeguarding and safety standards; an enhanced DBS check is required due to the school environment.
• Candidates should ideally live within a reasonable commuting distance of Clacton, as the role is predominantly site based.

Key Requirements

• Strong technical background with an electrical bias preferred. AP qualifications are beneficial but not mandatory; training will be provided.
• NEBOSH required
• Experience in contract management, team leadership and resource coordination.
• Familiarity with both soft and hard FM disciplines and a hands‑on approach to operational problem‑solving.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers: