Technical Operations Analyst: Risk & Automation

Triwill Group; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

OpenAI is hiring a Technical Operations Analyst to tackle ambiguous, high-impact operational problems using data, technical tools, and strong judgment. You will work as an experienced individual contributor across USRO, from problem definition through analysis, workflow design, implementation, measurement, and handoff.

The role spans emerging-risk detection, operational quality, automation, launch readiness, and other priority programs.

Qualifications

• Have 5+ years of experience in technical operations, data analytics, trust and safety, risk operations, product operations, or a related field.
• Are strong in SQL and comfortable working with unfamiliar datasets, schemas, joins, denominators, and data‑quality issues.
• Have built practical dashboards, tools, automations, or operating systems and owned them from initial scoping through adoption and maintenance.
• Can use AI and LLM tools to accelerate real workflows while independently validating outputs and managing failure modes.
• Understand how to measure technical or operational systems using concepts such as precision, recall, coverage, error analysis, quality assurance, and human review.

Responsibilities

• Independently scope ambiguous operational problems and frontier & emerging risks, and turn them into clear analyses, workflows, tools, or decision systems.
• Analyze large and complex datasets to identify patterns, data‑quality gaps, operational blind spots, and source‑of‑truth issues.
• Build and maintain dashboards, monitoring, alerts, recurring reporting, and workflow automations.
• Develop systems for detecting and assessing emerging risks, including classifier, evaluation, labeling, and human‑review feedback loops.
• Support major cloud deployments and partnerships by validating data pipelines and safety signals, investigating anomalies, and improving operational monitoring, reporting, and escalation.
• Document system logic, limitations, operating procedures, and maintenance expectations so others can run and improve the work.

Skills

SQL

Data analytics

Python

AI/LLM tools

Tools

Python notebooks

Data-pipeline troubleshooting

Job description

OpenAI is hiring a Technical Operations Analyst to tackle ambiguous, high-impact operational problems using data, technical tools, and strong judgment. You will work as an experienced individual contributor across USRO, from problem definition through analysis, workflow design, implementation, measurement, and handoff.

The role spans emerging-risk detection, operational quality, automation, launch readiness, and other priority programs.