Technical Manager

Unilin Flooring UK & Ireland; Liverpool; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Company Vehicle

Private Medical Cover

Life Assurance

Enhanced Pension

33 Days Annual Leave

Product discounts

Job summary

Unilin Flooring UK & Ireland is looking for a technical support specialist with strong knowledge of flooring installation and product performance. The role combines office, home and field-based work to support customers, installers and internal teams across the UK.

You will deliver technical training, investigate site-related issues, and collaborate with European teams to develop future flooring solutions and installation guidance.

Qualifications

• Experience in the flooring industry, particularly LVT and resilient flooring.
• Strong understanding of flooring installation best practice, including subfloor preparation, moisture testing and adhesive selection.
• Ability to investigate technical issues, identify root causes and recommend practical solutions.
• Clear and professional communication of technical information to varied audiences.
• Proactive, customer-focused problem solving and strong organisational skills.
• Experience producing clear technical reports and familiarity with MS 365 tools.
• Full UK driving licence and willingness to travel across the UK.

Responsibilities

• Provide expert technical support and guidance to customers, installers, distributors and internal teams.
• Investigate and resolve product and installation-related issues, delivering practical solutions.
• Conduct site visits to assess flooring performance and installation quality.
• Deliver technical training and product presentations to customers, installers and colleagues.

Skills

Flooring industry experience (LVT &_RE

Tools

Microsoft 365

Job description

Your future job

This exciting and varied role is ideal for someone with strong technical knowledge, excellent communication skills and the ability to manage multiple priorities effectively. Key responsibilities include providing expert technical support to customers and installers, investigating and resolving site-related issues, delivering product and installation training, and working collaboratively with internal teams to ensure the highest standards of product performance and installation quality. The role offers a diverse mix of office, home and field-based working, as well as the opportunity to contribute to the development of future flooring products and installation solutions within a leading international flooring manufacturer.

Who are you?

Essential Criteria:

• Solid hands-on experience within the flooring industry, particularly LVT and resilient flooring.
• Strong understanding of flooring installation best practice, including subfloor preparation, moisture testing and adhesive selection/use.
• The ability to investigate technical issues, identify root causes and recommend practical solutions.
• Confidence communicating technical information clearly and professionally to different audiences.
• A proactive, customer-focused approach to problem solving.
• Strong organisation skills and the ability to manage a varied workload independently.
• Experience producing clear and professional technical reports.
• Good working knowledge of Microsoft 365, including Teams, Word, Excel, Outlook and PowerPoint.
• Full UK driving licence and willingness to travel throughout the UK.

Desirable Criteria:

• Industry-recognised flooring qualifications.
• Experience with laminate, wood, carpet tile or sheet vinyl flooring.
• Experience delivering technical or installation training.
• Previous field-based experience in technical support, quality or product support.Knowledge of British Standards and relevant flooring industry regulations.

Key Skills:

• Provide expert technical support and guidance to customers, installers, distributors and internal teams.
• Investigate and resolve product and installation-related issues, delivering practical and effective solutions.
• Conduct site visits to assess flooring performance and installation quality.
• Deliver technical training and product presentations to customers, installers and colleagues.

Training:

• Deliver technical and installation training to installers, customers, distributors and colleagues.
• Help develop training materials, installation guides and technical documentation.
• Share your knowledge and experience across the business.
• Contribute to the continued development of technical resources and best-practice guidance.

Global Collaboration:

• Work closely with Technical Managers and specialists across Europe and the wider Unilin / Mohawk Group.
• Participate in technical forums and working groups, sharing knowledge and best practice.
• Provide valuable UK market feedback to international technical and product development teams.
• Support global projects, technical initiatives and new product launches where required.

What can you expect?

• A competitive salary
• 33 Days Annual Leave
• Company Vehicle
• Enhanced Company Pension Contribution
• Private Medical Cover (upon passing probation)
• Life Assurance
• An employer with a clear sustainability strategy (for our planet, customers, and employees).
• We invest in your development and believe in lifelong learning.
• Our unique Unilin DNA.
• Enjoy great discounts on our products.
• In short, you’ll be joining a Top Employer!

Who are we?

Unilin is an international leader in interior design and building solutions with a strong focus on sustainability and innovation. With our flooring, panels, insulation materials, and technologies, we are present in the homes and workplaces of millions of people, as well as in public spaces around the world. Our brands Quick-step, Pergo, and Moduleo are probably familiar to you. Worldwide, around 7800 employees work every day to push boundaries and innovate. Want to know more about our story? Be sure to check out our website. #FlooringUK