Technical Lead & Key Account Manager

Serco; Waterlooville; On-site; GBP 60,000 - 70,000; Full time

Job summary

An established industry player is seeking a Technical Lead & Key Account Manager to enhance customer relationships and drive innovative solutions. This role offers autonomy in developing technical strategies while collaborating with a skilled engineering team. You will manage key accounts, ensuring customer satisfaction and optimal business performance. The position is based in Waterlooville, with opportunities for flexible working arrangements. Join a forward-thinking organization that values diversity and offers a comprehensive benefits package, including a company car, private medical cover, and extensive training opportunities.

Benefits

Company car

Company bonus

Private Medical cover

25 days' annual leave plus bank holidays

Pension scheme

Training and development opportunities

Employee Assistance Programme

Discounts with retailers

ShareSave scheme

Paid volunteering day

Qualifications

• Bachelor's degree in Engineering or equivalent is essential.
• Strong background in Test Engineering or Data acquisition is preferred.

Responsibilities

• Manage key account relationships and support Technology Hub projects.
• Collaborate with customers to identify technical solutions and product improvements.

Skills

Interpersonal Skills

Communication Skills

Project Management

Account Management

Commercial Awareness

Education

Honours Bachelor’s Degree in Electronic/Electrical Engineering

HND in Electronic/Electrical Engineering

Tools

COTS Components

Data Acquisition Systems

Job description

Technical Lead & Key Account Manager
Waterlooville, Hampshire, PO7 7XY
Permanent, 37.5 hours per week, (Mon- Fri)- Predominantly office based

Salary £60,000 - £70,000 plus car, bonus and private medical cover

Serco are recruiting for a Technical Lead & Key Account Manager to join our Technology Hub at our Waterlooville site. Reporting to the Contract Director, this role will have high levels of autonomy to develop customer relationships and collaborate to provide innovative technical solutions to current or potential customer problems. The incumbent will work closely with the Technology Hub engineering team to ‘bring to life’ product development and ensure project success.

Serco Technology Hub at Waterlooville is the technology capability of Serco UK & Europe providing high integrity test solutions, through life support, data acquisition/simulation and technical consultancy. Working with leading industry technologies and tools integrated into innovative solutions, we enable our customers to reduce costs and succeed in their goals. Our customers span many sectors including defence, governments, transport, space, energy and academia.

We are open to requests for flexible working hours for this position; please specify on your application if this is a requirement.

Responsibilities:

• Responsible for key account relationships and support to Technology Hub projects and bids through the understanding of customer requirements and collaboration with the customer to identify technical solutions and product improvements.
• Act as a point of contact for new opportunities and new customer requirements.
• Be the interface between Serco legal/commercial/finance and technical/bid teams to ensure the right technical solutions are presented for optimum customer satisfaction with acceptable business performance.
• Maintain customer accounts and tracking of opportunities to support the ongoing business plan and forecasting.
• Input into the development of architectural & detailed hardware designs utilising COTS / bespoke components and the production of plans, specifications & support documentation.
• Contribute to design reviews and development of verification and acceptance test strategies.
• Maintain a full understanding of test, commissioning, integration acceptance & PDS activities including obsolescence management.
• Deliver in a manner that meets the contractual requirements and the relevant internal processes.
• Lead the strategic positioning of Technology Hub with respect to technical capability and solutions.

What you’ll need to do the role:

• Honours Bachelor’s Degree / HND in Electronic/Electrical Engineering (or equivalent)
• Strong background in either Test Engineering or Data acquisition, ideally in avionics systems
• Well-established interpersonal and communications skills - ability to present complex technical ideas to non-technical personnel and to clearly articulate concepts to people with varying levels of subject expertise
• Experience of Project and Account Management, managing successful bids and ability to deliver high quality formal reports and presentations
• Commercial awareness in industries aligned with Technology Hub
• Flexible for some travel in the UK, occasionally overseas
• Applicants will be required to undergo security clearance vetting, if not already security cleared to a minimum SC level

What we offer:

• Company car
• Company bonus
• Private Medical cover
• Salary: Competitive salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days' annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter; to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.