Technical Lead Audio

Encore; Greater London; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Private Healthcare after 12 months

Employee supported volunteering

Enhanced family leave provisions

Perkbox and Employee assistance Progam

Company sick pay

Employee recognition scheme

Generous employee referral scheme

Clearly defined Career path (and all…)

Access to state-of-the‑art technology

Global presence and opportunitiesworld

Long Service Programme

Job summary

Encore in London is seeking a Technical Lead (Audio) to oversee intermediate setup and operation of AV systems for events, ensuring customer satisfaction. You will report to the Technical Supervisor/Manager depending on region.

The role focuses on hands-on equipment operation, team leadership, and delivering world-class service while maintaining safety and security of all gear in dynamic event environments.

Responsibilities

• FOH setting up and operating mixing consoles (Yamaha, Allen & Heath, DiGiCo)
• Building RF systems (Sennheiser, Shure)
• Building and tuning PA systems for small to large shows with line array and distributed point source systems (D&B, Martin Audio, L’Acoustics)
• Setting up comms systems (RTS, Tecpro, GreenGo)
• Setting up line systems and mics for live acts
• Operating monitors for live acts
• Leading teams on builds, shows and derig
• Troubleshoot technical issues and resolve problems quickly
• Complies with all Company security and safety measures
• Ensures equipment is secure from theft/damage when in use
• Adheres to health and safety regulations and wears PPE
• Reports health and safety issues to the HSE Manager/on-site manager
• Deliver World Class Service to clients and maintain positive relationships
• Be a leader/mentor for other Technicians
• Meets guest needs and ensures equipment setup works properly
• Monitors events and checks in on customers throughout the day
• Understands and fosters hotel/client relationships
• Understands the technical aspects and can troubleshoot and solve equipment/software issues

Job description

Technical Lead (Audio)

London

Salary up to £43,000 depending on experience

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audio-visual systems in an event environment while ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager or Senior Project Manager subject to function/region.

Company Benefits

• Private Healthcare after 12 months service
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the‑art technology
• Global presence and opportunities worldwide
• Long Service Programme

Key Job Responsibilities

Equipment Operation

• FOH setting up and operating mixing consoles (Yamaha, Allen & Heath, DiGiCo)
• Building RF systems (Sennheiser, Shure)
• Building and tuning PA systems from 2 speaker meeting rooms to large shows with combinations of line array and distributed point source systems (D&B, Martin Audio, L’Acoustics)
• Setting up comms systems (RTS, Tecpro, GreenGo)
• Setting up line systems and mics for live acts
• Operating monitors for live acts
• Leading teams on builds, shows and derig
• Troubleshoot technical issues and resolve problems quickly as they arise
• Do the Right Thing - Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or appropriate Manager onsite.

Customer Service

• Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Value People - Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day
• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.