Technical Internal Sales Executive

Nicholas Associates Group Limited; Chatham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Structured training

Career progression

Competitive salary

26 days leave

Job summary

Nicholas Associates Group Limited in Daventry is recruiting for a Technical Internal Sales Executive to join a busy, office-based sales team. You will handle customer enquiries, prepare quotations, process orders and support customers from enquiry to delivery.

This permanent role offers full training on products and applications, the chance to progress into a more technical sales position, and a competitive salary dependent on experience plus 26 days leave.

Qualifications

• Experience in internal sales or customer-facing role.
• Confident telephone manner and clear written communication.
• Organised, accurate and able to handle multiple enquiries.

Responsibilities

• Respond to inbound customer enquiries by phone, email and live chat in a professional and helpful manner.
• Prepare accurate quotations and follow up with customers to progress opportunities.
• Process customer orders accurately and monitor them through to delivery.
• Develop detailed product knowledge across consumables, ancillaries and related technical equipment.
• Work with purchasing and technical colleagues to source products and identify suitable solutions for customer projects.
• Maintain accurate records of customers, quotations and orders using Microsoft Business Central.
• Build trusted customer relationships by understanding requirements and recommending appropriate products.
• Support the wider sales and technical team on larger, more complex or bespoke enquiries.

Skills

Internal sales experience

Customer service

Order processing

Quotations

Pricing

Tools

Microsoft Business Central

Job description

We are recruiting for a Technical Internal Sales Executive on a full-time and permanent basis working with our client based in Daventry.

Salary: Competitive dependent on experience

What’s on Offer

• Full, structured training on products, technical applications and internal systems.
• A long-term opportunity to develop into a more technical sales role.
• Competitive salary, dependent on experience.
• 26 days' annual leave plus bank holidays.

The Role

As a Technical Internal Sales Executive, you will be part of a busy office-based sales team, handling customer enquiries, preparing quotations, processing orders and supporting customers from initial enquiry through to delivery. Over time, you will build strong product knowledge and take on more responsibility for helping customers identify, source and specify suitable products for their requirements.

Key Responsibilities

• Respond to inbound customer enquiries by phone, email and live chat in a professional and helpful manner.
• Prepare accurate quotations and follow up with customers to progress opportunities.
• Process customer orders accurately and monitor them through to delivery.
• Develop detailed product knowledge across consumables, ancillaries and related technical equipment.
• Work with purchasing and technical colleagues to source products and identify suitable solutions for customer projects.
• Maintain accurate records of customers, quotations and orders using Microsoft Business Central.
• Build trusted customer relationships by understanding requirements and recommending appropriate products.
• Support the wider sales and technical team on larger, more complex or bespoke enquiries.

About You

• You have a confident telephone manner and communicate clearly in writing.
• You are comfortable working with pricing, quotations and order information.
• You are organised, accurate and able to manage multiple enquiries at the same time.
• You may have experience in internal sales, customer service, sales administration, order processing or a similar customer-facing role.
• An interest in engineering, manufacturing, plastics or technical products would be helpful, but is not essential.

This is an excellent opportunity for someone with customer service, sales administration or internal sales experience who is keen to develop into a more technical, product-led role. If you enjoy speaking with customers, learning new products and developing practical technical knowledge, this could be a great next step.

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.