Technical Implementation Specialist

Divvy Cloud Corp.; Belfast City District; On-site; GBP 40,000 - 70,000; Full time

Job summary

Rapid7 is seeking an Implementation Specialist to join the Technical Implementation Services team. You will blend technical installation, system configuration, and project coordination to drive post-sale onboarding, from kickoff to completion.

You’ll work across customer environments, applying knowledge of Windows, Linux, macOS, network fundamentals and cybersecurity technologies to deploy and configure solutions, resolve blockers, and document outcomes for customers.

Qualifications

• 2+ years in a customer-facing technical role such as implementation or support.
• Familiarity with Windows Server, Linux, and macOS.
• Foundational networking knowledge (DHCP, TCP/IP, DNS, HTTP).
• Understanding of cybersecurity tech (SIEM, ASM, Vulnerability Management, SOAR).
• Hands-on software installation and basic configuration knowledge.
• Ability to apply project management principles and communicate clearly.

Responsibilities

• Serve as primary contact for customer onboarding projects from kickoff to completion.
• Coordinate with internal teams, partners, and customers to drive milestones.
• Perform standard software installation and configuration aligned to customer environments.
• Guide customers through prerequisites and best-practice product setup.
• Conduct basic validation testing and troubleshoot setup issues.
• Maintain accurate implementation records and capture feedback for improvements.

Skills

Customer-facing

Windows Server

Linux

macOS

Networking basics

Communication

Project management

Problem solving

Hours flexibility

Tools

SIEM

SOAR

Vulnerability Management

Job description

Ready to take the next step in your technical career? Join Rapid7’s Technical Implementation Services team as an Implementation Specialist, where you’ll apply your technical knowledge and customer-facing experience to deploy and configure our cybersecurity solutions. You’ll work across customer environments, developing hands‑on experience with software installation, system configuration, network fundamentals and technical troubleshooting, while taking ownership of implementation projects from kick‑off through to completion. Working alongside experienced technical teams and customers, you’ll help resolve implementation challenges and ensure organisations get the most from Rapid7’s technology.

About the Team

The Technical Implementation Services team is dedicated to facilitating our customers' onboarding journeys, serving as the vital first post‑sale touchpoint to deliver effective experiences that help customers quickly realize the value of their security investment.

About the Role

As an Implementation Specialist, your primary responsibility will be to act as the primary point of contact for customer onboarding projects, blending technical implementation with project coordination to drive successful post‑sale execution.

Specifically, your focus will be to:

• Manage standard implementation timelines, track project milestones, and ensure deliverables are met within scope and on time.
• Accelerate initial time-to-value for customers by promptly initiating project kickoffs and driving foundational technical installation and configuration.
• Engage cross-functional internal teams, partners, and subcontractors to coordinate project dependencies and drive execution.
• Perform standard software installation and configuration to align with customer environments and business requirements.
• Guide customers through technical implementation prerequisites and offer best practice advice on product setup.
• Conduct foundational validation testing, troubleshoot basic setup issues, and elevate complex technical blockers when necessary.
• Maintain accurate customer implementation records, configuration notes, and case management tracking.
• Gather customer feedback, identify process improvements, and contribute insights to implementation procedures and product development.

The skills and qualities you’ll bring include:

• Bring 2+ years of experience in a customer‑facing technical role, such as implementation, sales engineering, product support, or technical account management.
• Maintain familiarity with Microsoft Windows Server, Linux, and/or macOS operating systems.
• Hold a foundational understanding of network technologies and protocols, including DHCP, TCP/IP, DNS, and HTTP.
• Demonstrate working knowledge of cybersecurity technologies (e.g., SIEM, ASM, Vulnerability Management, or SOAR) and SaaS solutions.
• Possess hands‑on experience with basic software configuration, system environments, and standard report or dashboard creation.
• Apply project management principles to establish ownership, set clear timelines, and hold internal and external stakeholders accountable for driving outcomes.
• Communicate technical details clearly and effectively to non-technical users, fostering commitment and understanding across diverse audiences.
• Build cross-functional networks across internal teams, partners, and customers to coordinate dependencies and deliver high-impact onboarding outcomes.
• Apply self‑awareness to adapt to dynamic customer environments, navigating technical obstacles with agility and proactive problem‑solving.
• Demonstrate flexibility to work during US and/or EMEA business hours.
• Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences.

About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.