Technical Impact & Change Analyst

Virgin Media O2

Reading

On-site

GBP 55,000 - 75,000

Full time

7 days ago

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Job summary

Virgin Media O2 is seeking a Technical Impact Assessor in a full-time role based in the UK. You will assess the impact of high-impact and complex changes to provide enhanced understanding for customers and stakeholders in a highly complex environment.

You will administer and supervise the value proposition within the change & release management function, leading by example as a process facilitator and ensuring KPI performance through clear governance and communication with stakeholders and

Qualifications

Understand principles of change management.
Ability to read network topology diagrams.
Experience in change management within a complex infrastructure with expansive service levels.
Remedy ITSM Toolset experience.

Responsibilities

Assess the impact of high-impact and complex changes to provide understanding to customers and stakeholders.
Administer and supervise the value proposition within the change & release management function.
Identify opportunities for improvement and collaborate with the manager, stakeholders & specialists to prioritise improvements.
Lead by example as a process facilitator and governance advocate for the change & release management function.
Ensure the area performs against KPIs with thorough communication & governance with stakeholders & customers.