Technical Impact Assessor

Virgin Media O2; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

Virgin Media O2 is seeking a Technical Impact Assessor to support the Change & Release Management function by assessing the impact of high-impact and complex changes, delivering clarity for customers and stakeholders in a demanding environment.

You will identify improvement opportunities, collaborate with managers and teams, and help deliver prioritized changes while championing governance and KPI performance.

Qualifications

• Understand principles of change management.
• Proven ability to understand network topology diagrams.
• Experience of and exposure to change management environments and teams across a complex infrastructure with expansive service levels.
• IT/Telecommunications experience and transmission network experience.
• Excellent stakeholder management.
• Experience working in a Service Management environment.
• Exposure or experience within other Service Management Practices or operational environments (e.g., Incident Management, Problem Management, Service Level Management, Configuration Management).
• Experience of Remedy ITSM Toolset.

Responsibilities

• Assess the impact of high-impact and complex changes to provide enhanced understanding for customers and stakeholders.
• Identify opportunities for improvement and collaborate with managers, stakeholders and specialists to prioritise and deliver improvements.
• Lead by example as a process facilitator and governance advocate within Change & Release Management.

Skills

Change management principles

Network topology understanding

Stakeholder management

Service Management experience

Tools

Remedy ITSM Toolset

Job description

Summary

The Technical Impact Assessor reports to the Change & Release Management Team Leader. You'll support the change & release management function by assessing the impact of high impact & complex changes to provide enhanced understanding of impact to customers & stakeholders in a highly complex environment. They administer and supervise the value proposition within the change & release management function. Empowered to break silos, develop themselves, the tools & the processes with which they work.

You'll identify opportunities for improvement within their area and within the existing processes; collaborate with their manager, stakeholders & specialist resources to assist the decisions for which improvements take priority to implement and then assist to get them delivered.

Another key part of the role is to lead by example; being a process facilitator and an advocate of the change & release management function, controlling their area to ensure their area performs against KPI’s with thorough communication & governance with stakeholders & customers.

Location

Birmingham, Peterborough, Reading

Job Family

Digital & Technology

Job Type

Full Time

Posted Date

12-Aug-2026

Ref #

74859

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• Understand principles of change management
• Proven ability to understand network topology diagrams
• Experience of and exposure to change management environments and teams across a complex infrastructure with expansive service levels
• IT/Telecommunications experience and transmission network experience

The other stuff we are looking for

• Excellent stakeholder management
• Experience working in a Service Management environment
• Exposure or experience within other Service Management Practices or operational environments (e.g., Incident Management, Problem Management, Service Level Management, Configuration Management)
• Experience of Remedy ITSM Toolset

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.