Business Response Shift Engineer

Virgin Media; Peterborough; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday + birthday off

EV lease (Cycle2Work)

Dental insurance

Neurodiversity assessments

Discounts on broadband, TV and mobile

Virgin Family platform access

O Priority app access

Job summary

Virgin Media is seeking a skilled Network Engineer to join a fast-paced operational environment in Peterborough. You will troubleshoot escalated network and service issues, perform proactive monitoring and health checks, and work closely with specialist teams and external partners to maintain high standards of service for customers.

You will identify service trends, contribute to continuous improvement initiatives, and support colleagues’ development.

Qualifications

• Experience in a 24x7 NOC environment.
• Experience troubleshooting WAN and LAN environments.

Responsibilities

• Troubleshoot and resolve escalated network and service issues.
• Carry out proactive monitoring and health checks.
• Collaborate with specialist teams and external partners.
• Identify service trends and contribute to continuous improvement.

Skills

Proven network experience

NOC experience 24x7

Strong communication

Mentoring / coaching

WiFi networks (Cisco Meraki)

ITIL knowledge

Knowledge of Virgin Media/O2 network

Education

CompTIA Network+

Cisco CCNA

Tools

Cisco CLI

Nokia CLI

Juniper CLI

Network monitoring tools

Ticketing tools

Job description

Working in a fast-paced operational environment, you'll troubleshoot and resolve escalated network and service issues, carry out proactive monitoring and health checks, and collaborate closely with specialist teams and external partners. You'll also identify service trends, contribute to continuous improvement initiatives, support the development of colleagues, and help maintain the high standards of service our O2 Business customers expect.

The other stuff we are looking for, We'd also love you to bring;

• Proven network experience within a technical or operational environment.
• Strong Network Operations Centre experience within a 24x7 environment.
• Experience troubleshooting WAN and LAN environments using Cisco, Nokia or Juniper CLI.
• Strong knowledge of Virgin Media and O2 network environments.
• Strong communication skills with the ability to explain technical issues clearly.
• Experience of WiFi networks, including Cisco Meraki.
• Knowledge of ITIL principles and service management best practice. Industry-recognised networking qualifications such as CompTIA Network+ or Cisco CCNA.
• Experience with network monitoring, ticketing and service management tools.
• Coaching, mentoring or supporting less experienced engineers.
  At Virgin Media O , we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O keeps people connected on the move with award-winning coverage.

We're also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK's largest employee satisfaction surveys. Join us and you'll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We're investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.

The must haves

In order to be considered, you must have the following experience

We know life isn't just about work, so our benefits are built to support you in the moments that matter.

• You'll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday -plus your birthday off.
• And there's more.
• Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile.
• You'll even get access to the Virgin Family platform and the O Priority app, with exclusive rewards, experiences and chances to attend events at The O and beyond.