Business Response Shift Engineer - 5 days per week onsite

Virgin Media O2; Peterborough; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Bupa healthcare

wellbeing support

life cover

a pension

generous holiday

optional electric vehicle lease

Cycle2Work schemes

dental insurance

neurodiversity assessments

brilliant discounts on broadband, TV &

mobile

access to Virgin Family platform

O₂ Priority app

Job summary

Virgin Media O2 in Peterborough is hiring a 2nd Line Business Response Engineer within the Network Operations Centre to provide advanced technical support and own complex incidents.

You'll troubleshoot, monitor, and collaborate with specialist teams, supporting service availability and customer experience in a fast-paced, 24x7 environment. Benefits include healthcare, pension, and holiday allowances.

Qualifications

• Proven network experience in a technical or operational environment.
• Strong NOC experience within a 24x7 environment.
• Experience troubleshooting WAN and LAN using Cisco, Nokia or Juniper CLI.

Responsibilities

• Troubleshoot escalated network and service incidents.
• Carry out proactive monitoring and health checks; collaborate with specialist teams.

Skills

Network experience

NOC experience

WAN troubleshooting

LAN troubleshooting

Cisco CLI

Juniper CLI

Communication

Job description

Summary

Location

Peterborough

Job Family

Technicians & Engineers

Job Type

Full Time

Posted Date

13-Aug-2026

Ref #

74457

Join O2 Business as a 2nd Line Business Response Engineer and play a central role in keeping business customers connected. Based within our Network Operations Centre team, you’ll provide advanced technical support, take ownership of complex incidents, and help ensure critical services remain available and performing at their best. This is a great opportunity for someone who enjoys solving technical challenges, working collaboratively, and making a real impact on customer experience.

Working in a fast-paced operational environment, you’ll troubleshoot and resolve escalated network and service issues, carry out proactive monitoring and health checks, and collaborate closely with specialist teams and external partners. You’ll also identify service trends, contribute to continuous improvement initiatives, support the development of colleagues, and help maintain the high standards of service our O2 Business customers expect.

Who we are

At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.

We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.

Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.

The must haves

• Proven network experience within a technical or operational environment.
• Strong Network Operations Centre experience within a 24x7 environment.
• Experience troubleshooting WAN and LAN environments using Cisco, Nokia or Juniper CLI.
• Strong knowledge of Virgin Media and O2 network environments.
• Strong communication skills with the ability to explain technical issues clearly.

The other stuff we are looking for

• Experience of WiFi networks, including Cisco Meraki.
• Knowledge of ITIL principles and service management best practice.
• Industry-recognised networking qualifications such as CompTIA Network+ or Cisco CCNA.
• Experience with network monitoring, ticketing and service management tools.
• Coaching, mentoring or supporting less experienced engineers.

What's in it for you

We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.

• Bupa healthcare
• wellbeing support
• life cover
• a pension
• generous holiday –plus your birthday off

And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.

• optional electric vehicle lease
• Cycle2Work schemes
• dental insurance
• neurodiversity assessments
• brilliant discounts on broadband, TV and mobile
• access to the Virgin Family platform
• the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond