Technical Hub Coordinator – CAD & Submittals Specialist

Permarock Products Ltd; Loughborough; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Excellent Benefits

Job summary

PermaRock Products Ltd is seeking a Technical Hub Coordinator in Loughborough to join our Technical Department. You will support the hub with technical administration, CAD drawings, and customer-facing technical support.

You will prepare technical documentation, manage U-Value calculations, and coordinate system specifications, while mentoring the Technical Assistant and liaising with internal teams and external stakeholders to ensure timely, accurate delivery.

Qualifications

• A minimum of 5 GCSEs at grades 9-4 (A-C) including Mathematics and one Science subject.
• Full UK driving licence; occasional site visits may be required.
• Full proficiency in AutoCAD or similar software.
• Good working knowledge of Microsoft Office (Word, Excel, Outlook).
• Excellent organisational and multitasking skills with time-management abilities.
• Strong written and verbal communication skills; attention to detail.
• Experience in construction or retrofit environments; B2B client interactions preferred.
• Previous experience in a similar role would be advantageous; mentoring experience desirable.

Responsibilities

• Preparing technical documentation including CAD drawings, specifications, U-Value calculations and data sheets.
• Preparing and issuing system detail drawings using AutoCAD.
• Preparing and issuing project-specific U-Value calculations with JPA software.
• Preparing and issuing PermaRock system specifications after training.
• Maintaining internal technical databases, product registers and system documentation.
• Assisting with project-specific technical data and submittals for clients and specifiers.
• Mentoring and developing the Technical Assistant in reading drawings and responding to queries.
• Supporting clients by telephone and video conference with technical queries.
• Coordinating with Sales, Technical Services and Laboratory to manage information and queries.
• Organising digital and physical filing systems; ensuring records are accessible.
• Monitoring shared mailboxes and directing technical enquiries appropriately.
• Supporting the wider team with other duties to ensure smooth operations.

Job description

PermaRock Products Ltd is seeking a Technical Hub Coordinator in Loughborough to join our Technical Department. You will support the hub with technical administration, CAD drawings, and customer-facing technical support.

You will prepare technical documentation, manage U-Value calculations, and coordinate system specifications, while mentoring the Technical Assistant and liaising with internal teams and external stakeholders to ensure timely, accurate delivery.