Technical Engineering Advisor

Xometry; Birmingham; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

RSUs

Hybrid work in Chelmsford

Corporate laptop

Job summary

Xometry in the United Kingdom is seeking a seasoned professional to support design-for-manufacturing reviews, analyze part designs, and help optimize manufacturability for high-end orders. You will communicate with customers by phone, video, and email to clarify issues and drive effective resolutions.

In this role you will collaborate with global providers, support large deals, and help maintain strong customer relationships while contributing to continuous improvement of manufacturing

Qualifications

• 5+ years of experience in CNC machining and sheet metal manufacturing.
• Strong understanding of 3D printing technologies and technical drawings.
• Fluent and professional English with good communication skills.

Responsibilities

• Perform routine DFM reviews for high-end customer orders.
• Analyze part designs and support manufacturability optimization.
• Communicate with customers via phone, video, and written channels to resolve issues.
• Support large deals and build trusted relationships with key customers.
• Collaborate with providers to resolve manufacturability challenges and travel if needed.

Skills

CNC machining

Sheet metal fabrication

3D printing technologies

Technical communication

Customer-focused

Tools

Technical drawings

Job description

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

How You'll Contribute

• Customer Engagement (Deal Stage):
  • Perform routine Design for Manufacturing (DFM) reviews for high-end customer orders
  • Analyze part designs and support their optimization to ensure manufacturability
  • Communicate with customers by phone, on video calls, and in writing to clarify design and production issues and solve problems
  • Support large deals and build trusted relationships with key and strategic customers
• Production Support (Production Stage):
  • Collaborate with providers in writing, by phone, and on video calls to resolve manufacturability challenges
  • Travel to providers when needed, if location allows
  • Provide expertise in complaint handling (excluding formal RMA cases)
  • Ensure clear and timely resolution of technical production issues
• Sourcing & Continuous Improvement:
  • Work with the Sourcing Engineering team during the provider search stage to identify the most suitable providers
  • Support continuous improvement of manufacturing and engineering processes

What You'll Bring to Xometry

• Technical Knowledge: 5+ years of experience in CNC machining and sheet metal manufacturing. Strong understanding of 3D printing technologies
• Technical Drawings: Experience working with technical drawings and design-related problem solving
• Understanding of dimensional accuracy, surface roughness, and process limitations.
• Ability to independently identify technical risks and propose manufacturing solutions
• Languages: Fluent and professional English
• Customer Focus: Customer-oriented mindset with a strong understanding of customer needs
• Problem Solving: Strong problem-solving skills and high attention to detail
• Adaptability: Ability to multitask in a fast-paced environment and adapt across different industries
• Location: United Kingdom

Working Conditions

• Full-time job
• Corporate laptop
• Salary structure: salary + RSUs
• Place of work: Depends on location; hybrid working is available in Chelmsford
• Reports to: Team Lead

Life at Xometry

• Team Spirit & Friendly Atmosphere: We work in an open, friendly, and trusting environment that welcomes initiative; everyone is ready to help and support one another, and we celebrate wins together and appreciate everyone's contribution
• Development Opportunities: As a fast-growing company, every new task is an interesting challenge for the team
• We Care: Ongoing, free well-being activities for our people and charity projects worldwide
• Flexibility: Speed and flexibility are among our biggest advantages, allowing us to adapt quickly and stay effective amid uncertainty
• Onboarding: A well-structured onboarding plan that brings together process, technology, and systems into one smooth experience

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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