Technical Engineer

ZipRecruiter; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic team as a Technical Engineer, where your expertise in AV systems and LED technology will shine. In this role, you'll be the key support for our innovative LED solutions, ensuring they meet client needs and operate flawlessly. You'll engage with clients across various settings, from corporate offices to entertainment venues, providing hands-on technical assistance and training. This position offers a unique blend of technical work and customer interaction, making it ideal for proactive individuals who thrive in fast-paced environments. Be part of a forward-thinking company that values your contributions and offers a competitive salary along with great benefits.

Benefits

Private Medical Insurance

Pension plan

Fixed base salary + bonus

Qualifications

• Bachelor’s degree in Electrical Engineering or equivalent experience.
• 3+ years in a Technical Customer Service/Sales environment.

Responsibilities

• Provide remote and on-site support for INFiLED customers across the UK.
• Install, repair, and troubleshoot LED screens.
• Train partners and end-users on product usage.

Skills

AV equipment knowledge

LED screens expertise

Networking and IT integration

Problem-solving

Communication skills

Project management

Education

Bachelor’s degree in Electrical Engineering

3+ years in Technical Customer Service/Sales

Tools

Audio mixers

Video projectors

Video conferencing tools

Control systems

Job description

Job Description

At INFiLED "we screen your dreams", but it’s the people #behindthescreens who make it all happen. We’re a team of passionate doers who love turning ideas into reality. If you’re someone who takes the initiative, thrives in a fast-paced environment, and wants to be part of something big, don’t hesitate to apply!

About the role

As a Technical Engineer, you’ll be the go-to expert for setting up and maintaining our LED screens in AV systems. This post-sales role is a mix of hands-on technical work, problem-solving, and customer interaction—so if you love AV tech and working with people, this job is for you!

Your job is all about making sure our LED solutions not only work flawlessly but also fit each client’s needs and budget. You'll be the bridge between the tech side of INFiLED and the people using our products, helping them get the most out of our cutting-edge displays.

You'll work in a variety of settings, from corporate offices and entertainment venues to schools and government buildings, making sure everything runs seamlessly wherever our screens are in use.

Key Responsibilities

• Be the go-to tech expert, providing both remote and on-site support to INFiLED customers across the UK.
• Install, repair, and troubleshoot INFiLED’s LED screens.
• Train partners and end-users, making sure they get the most out of our products.
• Conduct proactive site visits, analyze performance, and suggest improvements.
• Gather valuable customer and partner feedback to share with our product and R&D teams.
• Keep detailed records of actions and solutions.
• Build strong relationships with customers while spotting opportunities for additional service sales.
• Set up and operate AV equipment for live events, meetings, and broadcasts to ensure everything runs smoothly.
• Work closely with lighting engineers, IT teams, and other tech staff to seamlessly integrate AV systems.
• Provide hands-on support during events, from mic setup to video playback.

Desired Skills & Experience

• Knowledge of AV equipment and systems/LED screens, including audio mixers, video projectors, displays, video conferencing tools, and control systems.
• Skilled at designing and recommending AV solutions that fit both technical specs and client needs.
• Knowledge of networking and IT integration.
• Great communicator who can present solutions clearly and connect with clients.
• Able to identify customer pain points and turn them into practical AV solutions.
• Strong problem-solver, capable of troubleshooting issues before and after a sale.
• Comfortable managing multiple projects at once, from the initial pitch to final delivery.
• Detail-oriented with a commitment to delivering high-quality results.

• Bachelor’s degree in Electrical Engineering or equivalent proven experience of minimum 3 years in a Technical Customer (Service/Sales) environment.
• Good knowledge of hardware, software and LED technologies.
• Provides exceptional service with a strong client-focused approach.
• Available for frequent travel to clients in UK and aborad.

We offer

• Fixed base salary + a bonus
• Private Medical Insurance
• Pension plan