Technical Documentation Writer (AI-Assisted Knowledge Base)

TyneStack Ltd; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

TyneStack Ltd is seeking a Technical Documentation Writer to support the development and maintenance of its internal knowledge base in Newcastle upon Tyne. The role suits someone with experience creating, reviewing or maintaining software documentation and a passion for clear, accurate content.

You will collaborate with developers, IT support and business stakeholders and help standardise templates and terminology.

Qualifications

• Commercial experience creating, updating or maintaining software documentation.
• Understanding of software development concepts or interest to develop knowledge.
• Strong written communication and attention to detail.
• Experience proofreading and providing constructive feedback.
• Ability to research and interpret technical information.
• Experience following templates, style guides and standards.
• Good organisational skills and ability to manage competing priorities.
• Proficiency with Microsoft 365 apps including Word, Outlook, Teams and Copilot.
• Experience using Document360 or similar knowledge management platform.
• Experience using Microsoft Copilot or other AI documentation tools.
• Understanding of database principles and SQL concepts.
• Experience managing technical terminology and naming conventions.
• Previous experience in financial services or a regulated environment.

Responsibilities

• Create, review and maintain technical and business documentation.
• Review knowledge base articles written by developers, support teams and business contributors.
• Provide constructive feedback to improve documentation accuracy, consistency and usability.
• Ensure content follows approved templates, style guides and terminology standards.
• Work with technical specialists to gather, clarify and validate information.
• Identify documentation gaps and help improve the quality of the central knowledge base.
• Support colleagues with documentation queries and best practices.
• Use Microsoft Copilot and approved AI tools to support documentation creation and review.
• Organise knowledge base content and maintain accurate article records.
• Contribute ideas to improve existing documentation processes and standards.

Skills

Documentation writing

Editing & proofreading

Technical research

Templates & style guides

Microsoft 365 proficiency

AI-assisted docs

Document360

Copilot / AI tools

SQL basics

Terminology management

Regulated environments

Tools

Document360

Microsoft Copilot

Job description

TyneStack Ltd is seeking a Technical Documentation Writer to support the development and maintenance of its internal knowledge base in Newcastle upon Tyne. The role suits someone with experience creating, reviewing or maintaining software documentation and a passion for clear, accurate content.

You will collaborate with developers, IT support and business stakeholders and help standardise templates and terminology.